IT Help Desk Engineer

IT Help Desk Engineer

Location: This role is fully remote; however, employees must reside within California's San Francisco Bay Area region, this includes the East, South, and North Bay. While day-to-day work is performed remotely, team members are encouraged to utilize our Napa office for collaboration, and periodic in-person meetings and team events are held there. Employees may also be required to travel to local client sites as business needs arise.

You're the kind of person who helps others succeed. You're sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you've got it handled. But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand. That's where Endsight comes in.

Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best. We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you'll grow quickly, connect deeply, and do work that truly matters.

Purpose--What You'll Do

You'll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.

Your days will include:

• Providing remote IT support across a variety of systems and platforms
• Solving complex challenges with patience, curiosity, and a service-first mindset
• Collaborating closely with teammates to create consistently excellent client experiences
• Continuously learning new technologies and sharpening your craft
• Heading onsite for hands-on installations, configurations, and troubleshooting as needed.

You'll fit right in if you:

• Take pride in helping others succeed
• Love mastering your tools and improving your craft
• Communicate clearly and stay composed under pressure
• Are energized by teamwork and mutual respect
• Want to grow in a place where your success helps everyone win

Qualifications

Required:

• Must have 5 years minimum IT Help Desk
• Previous MSP experience Required
• Reliable Transportation and Current Driver's license
• Strong aptitude for Customer Service
• Ability to self-schedule and project plan for small engagements
• Ability to organize and manage multiple priorities
• Excellent analytical, verbal, and written communication skills
• Ability to adapt quickly to new technologies and changing business requirements
• Able and willing to collaborate as part of a team
• Respond to emergency situations effectively, maintaining poise and focus

Preferred:

• Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
• Bachelor's degree (in a related field) or equivalent experience
• Strong Networking Skills

Join a Team That's All-In on Helping You Thrive

If you're ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong. Apply today and let's build something excellent together.

Benefits...What You'll Get

• Medical: Company pays 100% of the base plan for the employee and family
• Dental & Vision
• 401(k) with employer matching
• Accrued Paid Time Off
• 9 Paid Holidays
• Career Pathing

About Endsight

Endsight is a California-based outsourced technology managed services provider. Companies that hire us expect their technology to perform. And they count on us to make it so. While we ensure their systems operate effectively and their investments in IT align with their business goals, our clients get to concentrate on employing that technology to thrive. Our team of experts, ranging from the CIO level to readily-available help desk specialists, collaborate to provide comprehensive IT support to small and mid-sized businesses - nonprofits included. In the realm of cybersecurity, we help organizations assess vulnerabilities, tailor and implement protection measures, train staff, and maintain effective practices. Apply Now

Our Hiring Process

Stage 1: Applied

Stage 2: Review

Stage 3: Initial Screen

Stage 4: Culture Interview

Stage 5: Technical Interview

Stage 6: Offer

Stage 7: Hired

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