On-Site ROI Specialist - Gloucester, VA

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit Job Summary: This position is responsible for processing all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service. The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals access medical records, and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations. ** This role is fully on-site within a hospital facility in Gloucester, VA! Essential Job Functions: Handles ROI requestsby retrieving and returning patient medical charts and accurately scanning recordsin accordance withestablished procedures, quality standards, and productivity guidelines Validates requests and authorizations for medical record release based on company policy and legal guidelines. Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records Maintains equipment in excellent working condition Delivers outstanding customer service by being attentive, respectful, and responsive to client needs, proactivelyidentifyingand resolving concerns May handleincoming requests by way of mail, telephone facsimile inquiries, online submission tools, or email depending on the needs of the client Maintains a clean, professional appearance andcomplies withthe company dress code. Maintains a clean and orderly work area, ensuring that records and files areproperly storedbefore leaving the area Maintains up-to-date knowledge of the applicable state laws and fee structures Works within assigned scope andisflexible in acceptingadditionalassignments or account coverage to prevent backlogs Complies withclient/site policies and procedures, including HIPAA, state and federal regulations, and labor laws Handles confidential information with integrity and professionalism while ensuring efficient,accuraterecord release Order paper records from storage vendors, scan them upon arrival, and ensuretimelyreturn to the storage company Handles confidential information with integrity and professionalism while ensuring efficient,accuraterecord release Qualifications: High school diploma or GEDrequired Minimum of 2 years’ experience in a medical records department or similar setting preferred. Proficiencyin Microsoft Office applications isa must Must be able to use fax, copier, scanning machine Strong documentation, communication, and customer service skills Self-motivated, dependable, and able to work independently or as part of a team Proven ability tomaintainproductivity,utilizationand quality performance standards Local to Gloucester, VA! Physical Requirements: Ability to sit or stand for extended periodsof time Physicalcapacityto lift andcarry 25lbs. Manual dexterityis sufficientforlong periodsof typing, writing, and handling documents Visual acuityto readdocuments anduse acomputer monitor Clear speaking and hearing ability for communication Adequate hand-eye coordination and sensory abilities for job-related tasks Information Governance Accountabilities: Understand the organization’s information governance program and associated responsibilities. Participatein compliance education and role-specific training HIPAA / Compliance: Maintain the confidentialityof patientand clientinformation Comply withHIPAA standards and all relevant corporate integrity and security obligations. Report unethical, fraudulent, orillegalbehavior Maintain current HIPAA certification annually Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. #J-18808-Ljbffr Sharecare