Financial Services Call Center Customer Service Representative

Fidelity Investments is seeking a Customer Service Representative in Covington, KY to deliver exceptional support to our brokerage and retirement clients. In this frontline role, you will handle inbound calls and digital inquiries, resolve account and transaction questions, and guide clients through Fidelity’s digital tools. You’ll work in a collaborative, client-first culture that values integrity, learning, and work-life balance. You’ll receive structured training, coaching, and opportunities to pursue licenses and internal mobility while helping clients achieve their financial goals in a fast-paced, highly regulated environment.