WMS System Specialist

WMS System Specialist / Subject Matter Expert (SME) Primary source of knowledge in all areas of WMS configuration, operation and support, responsible for providing on‑site Level 1 support. Location: USA - Bridgeport, 48809 Al-227 Time Type: Full Time Responsibilities Configure WMS system to meet business processes. Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT. Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary. Clearly document details of WMS issues, including steps to recreate the issue when escalation is required. Maintain knowledge of IT infrastructure hardware such as RF handhelds, vehicle‑mounted RF, printers, workstations and other IT equipment associated with WMS systems. Assist in training new hires on WMS. Participate in cross‑functional improvement projects. Clearly document and communicate system change requests. Ensure adherence to WMS best practices per defined standard operating procedures and work instructions. Pursue continuous personal and organizational improvements. Maintain a high level of quality in work performed. Maintain a clean and safe work environment. Follow all SOP and safety guidelines. Demonstrate knowledge and understanding of business operations. Possess excellent interpersonal and communication skills. Perform all other duties deemed necessary to support the WMS system and operation. Essential Functions The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Must be able to pass any required background checks and drug and alcohol tests. Qualifications Solid interpersonal and analytical skills required. Good organizational and administrative skills required. Good interpersonal communication skills, both oral and written, required. Bachelor’s degree or equivalent strongly preferred. Knowledge of MS Office systems required. Warehouse Management System experience required. Knowledge of warehouse operations best practices. Generally prefer 1-4 years of related experience. Expected base pay range is $70,000.00 – $80,000.00 Annual. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr