Bilingual Strategic Account Manager (English + Mandarin)

Job Description

Job Description

Position OverviewMetropolitan Warehouse & Delivery is seeking an entrepreneurial, self-motivated Account Manager to join our team on-site in Carson, CA.In this role, you will act as the primary, trusted point of contact for strategic international and domestic accounts. This is an early to mid-career position (3 to 5 years of experience) perfect for a professional who thrives in a fast-paced environment, excels at building cross-cultural trust, and possesses a strong understanding of Asia-to-U.S. supply chains. Because you will interact extensively with international customers and partners, complete fluency in both Mandarin and English is required.Key DetailsLocation: On-site at our Carson, CA facility (Not remote)Salary Range: $80,000 - $100,000 per yearSchedule: Primarily 8:00 a.m. to 5:00 p.m. PST, with flexibility required to support international customers across multiple time zones.Travel: Willingness to travel domestically and internationally (including China) as business needs require.Key ResponsibilitiesAccount Management & Business DevelopmentServe as the primary, trusted point of contact for assigned strategic customers, ensuring high satisfaction and retention.Identify opportunities to grow revenue within existing accounts and actively support new business development initiatives.Cultivate deep, trust-based relationships with clients, understanding their business goals and long-term needs.Operational CollaborationWork hand-in-hand with our warehouse operations team to ensure customer execution requirements and service level agreements (SLAs) are met.Learn internal warehouse operations thoroughly to effectively translate customer requirements into practical, scalable solutions.Lead and participate in customer meetings, facility tours, quarterly business reviews (QBRs), and operational discussions.Continuous ImprovementMaintain a high sense of urgency and accountability to resolve customer issues rapidly.Take initiative to identify operational bottlenecks and propose process improvements to elevate the customer experience.Qualifications & RequirementsExperience & Education3 to 5 years of professional experience in account management, business development, customer success, or logistics sales.Industry Experience: Direct experience in supply chain, logistics, warehousing, freight forwarding, 3PL, transportation, or international trade is preferred.Supply Chain Familiarity: Experience working directly with importers, manufacturers, or Asia-to-U.S. supply chains is highly desirable.Language & Cultural CompetencyBilingual Fluency: Native or professional fluency in Mandarin and English (both written and verbal) is strictly required.Cultural Awareness: Deep understanding of, or strong interest in, Chinese business culture, with the confidence to navigate international business relationships smoothly.Technical SkillsProficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).Experience utilizing industry systems such as CRM, ERP, TMS, and WMS.Tech-forward mindset with a comfort level learning new business systems and integrating AI tools to maximize daily productivity.Work Style & Personal AttributesEntrepreneurial Mindset: Highly self-motivated, organized, and attentive to detail in a rapidly evolving environment.Communication: Exceptional interpersonal and presentation skills, with the professional presence to communicate confidently with stakeholders at all organizational levels.Flexibility: Ability to adapt schedule occasionally to accommodate cross-border operations and late-night or early-morning communication across global time zones.What We OfferCompetitive annual salary ($80,000 - $100,000)Comprehensive Metropolitan Warehouse & Delivery standard benefits packageOpportunities for domestic and international career-related travelA dynamic, collaborative environment with room for professional growth