Employee Benefits Account Manager

Account ManagerOur not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at Marsh Agency.Marsh provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).What You DoExecution of Client ServiceWorks with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businessesManages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programsBuilds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetingsAnalyzes risk, coverage, program structure and recommends options; executes coverage and program changesOversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staffLeverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as neededWorks with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment reportTakes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experienceManages time effectively to prioritize workload, client service requests, and service parameters on business processesMarket Strategy and NegotiationWorks with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practicesCreates submission for underwriters, by engaging with clients and prospective clients on their exposures, coverages, and program needs, assembling into submission package following best practicesCommunicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clientsEvaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requestedRemains current on forms, coverage, insurance carriers, industry trends, and legislationMaintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approachesData Process and IntegrityConsistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of executionAccurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondenceAchieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goalsPeer RelationshipsParticipates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.Trains, guides, and mentors Client Service Representatives and other peersCommunicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workloadDevelops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers, and members of other departmentYour Education and ExperienceRequiredUpon hire, Producers License for Fire/Casualty or Life/Health, as appropriate for roleAvailable to travel to both local and long-distance client meetingsHas means of transportation for local travel as needed2+ years Account Manager experience within an insurance brokerage, or comparable experiencePreferredBS/ BA in Business, Insurance, or related fieldCPCU, ARM, CEBS, or other professional insurance designation related to disciplineExperience working with agency management systemsProficient skill level in Microsoft Office SuiteValuable benefits.We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.Some benefits included in this role are:Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid workCharitable contribution match programsStock purchase opportunitiesThe applicable base salary range for this role is $64,700 to $120,400.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.