Business Analyst

Job Title: Business Analyst - Senior

Location: Toronto, Ontario, Canada

Work Model: Onsite

Duration: 12 months

Extension: 1 Time

Must Haves

• Leads and facilitates workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface design.
• Knowledge of Agile methodologies and the ability to break down complex business requirements into manageable deliverables for development teams.
• Creates user stories, supports the creation of UX, functional, and technical designs, and ensures that business analysis tasks align with iterative development cycles.

Description / Responsibilities / Skills

Description

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
• Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
• Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.
• Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches
• Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders

General Skills

• Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.
• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects
• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up
• Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope
• Awareness of emerging I&IT trends and technologies

Experience 25 %

• Hands-on experience working in Agile or Scrum environments, conducting sprint planning, facilitating daily standups, and ensuring that business analysis tasks align with iterative development cycles.

Deliverables

• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up

Experience & Skill Set Requirements

Business Analysis and Technical Skills 55%

• Develops performance measures for business analysis evaluation and conducts follow-up assessments to ensure compliance with client cluster and corporate I&IT strategies, policies and priorities.
• Proficient with a range of business analysis and project management tools (e.g., DevOps, MS Visio, figma and other modeling tools) to document and track business requirements and designs
• Familiarity with quality assurance methodologies and testing processes, including user acceptance testing (UAT) and ensuring that business requirements are validated against system functionality before deployment.
• Strong skills in managing change processes, including defining the change scope, impact analysis, and developing training and communication strategies to ensure smooth transitions for end-users.
• Experience leading and conducting business analysis for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements.
• Experience developing context diagrams, use cases and use case models.
• Experience developing process maps, stakeholder maps and assessments.
• Experience creating systems diagrams
• Experience writing business cases and conducting options analysis
• Experience developing cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
• Leads and conducts business analysis both on an ongoing basis and for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements, ensuring alignment with the OPS project management and related methodologies.
• Applies re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches.
• Conducts ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation and maintenance of approved business requirement.
• Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
• Oversees ongoing production support and configuration management.
• Leads and participates in the process for requests for proposals, with a focus on client requirements and evaluation of vendor responses for I&IT business and/or infrastructure solutions.
• Manages the problem identification and resolution activity to ensure timely resolution of production problems.

Experience 25 %

• Experience on a medium to large sized project as a business analyst or functional consultant
• Experience Enterprise business architectural concepts in order to ensure that recommended technologies are consistent with OPS standards.
• Experience developing business cases from start to finish
• Experience with the software development life cycle, software design, development and integration, database concepts, user interface design principle, change management, quality assurance, risk management, disaster recovery planning, business continuity planning to develop solutions and/or infrastructure services to satisfy business needs.
• Experience conducting business analysis reviews, recommending options & changes and contingency provisions.
• Experience providing technical leadership, functional business analysis and architecture expertise to project staff, colleagues and clients.
• Service delivery management, portfolio, program/project management and resource management to manage the business analysis to clients and provide recommendations on clients' I&IT business and infrastructure needs.
• All aspects of business analysis including enterprise level and client program area business analysis and modeling expertise; related business analysis tools, technology, processes, and methodologies; business analysis-related technical and business planning.
• I&IT Cluster and corporate policies, directives, guidelines and procedures related to service delivery processes, enterprise business architecture, current trends and technologies relate to business driven IT solutions to provide practical expertise to meet business needs, ensure traceability of business requirements to I&IT solutions and ensure compliance with OPS I&IT policies and standards.
• Clients' policies and programs, business goals and objectives, plans, issues and resources and linkage to understand business needs, identify partnership opportunities and match technology solutions to business requirements and provide advice on application of I&IT.
• Enterprise business architectural concepts in order to ensure that recommended technologies are consistent with OPS standards.
• Analyzing and problem solving skills to:
• Assess clients' business requirements, identify best technology solutions from among alternatives to ensure clients' expectations are satisfied in the cost effective manner, both for individual issues and longer-term overall requirements.
• Evaluate directions, trends, standards and policies in a complex and evolving environment using multiple sources of guidance; identify requirements, develop options and make recommendations on general and specific information architecture and data management issues.
• Planning, coordinating and leading all phases of assigned business analysis, process improvements, architecture or infrastructure projects or services within risk, time and resource constraints to meet client needs.
• Ensuring the quality of business solution recommendations and implementation and ensuring integration with enterprise and cluster standards and directions.
• Conducting business analysis reviews, recommending options & changes and contingency provisions.
• Ability to support end-user adoption by delivering clear communication and training on new systems or process changes.
• Familiarity with user-centered design principles to ensure that technology solutions are designed with the end-user experience in mind, improving usability and ensuring effective user adoption.
• Experience with user interface design and prototyping tools such as Figma to translate requirements into user-friendly digital interfaces.
• Experience in budget estimation, cost-benefit analysis, and ROI assessments to support the development of business cases, ensuring that proposed IT solutions provide value.
• Proficient with a range of business analysis and project management tools (e.g., DevOps, MS Visio, and other modeling tools) to document and track business requirements, project milestones, and progress.
• Experience in identifying, assessing, and mitigating risks throughout the project lifecycle, ensuring that risks are communicated effectively to stakeholders and appropriate mitigation strategies are put in place.
• Ability to balance competing priorities, manage expectations, and ensure that business analysis activities are completed within defined timelines.

Communication and Interpersonal Skills 20%

• Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
• Ability to present ideas and suggestions clearly and effectively in a user-friendly manner, ensuring complex information is easily understood by both technical and non-technical audiences.
• Maintain a high level of customer service when interacting with internal and external clients, addressing concerns promptly and professionally.
• Skilled in conveying design concepts and development processes in a clear, understandable manner to diverse stakeholders.
• Proven capability to adapt to changing requirements and navigate dynamic business environments, maintaining focus and efficiency.
• Strong ability to analyze complex business problems logically and systematically, developing innovative and effective solutions.
• Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals.