Service Advisor Honda World

Service Advisor / WriterHere at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you!We are currently seeking a Service Advisor / Writer to join our Service team!Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.What We Offer:Medical, dental, and vision insurance401KLife insuranceEmployee purchase and service discountsUpbeat and progressive work environmentTenured leadership teamCareer advancement opportunitiesResponsibilities:Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Requirements:Previous experience as an automotive Service Advisor and a working knowledge of automobilesCustomer service skillSales experienceProficiency with computers and technologyAbility to communicate complex technical concepts to customersAdvanced skills: While most employer did not require the following skills, multiple job listings included them as preferred skills. Add these to your Automotive Service Advisor toolbox and broaden your career options.Prior automobile sales experiencePrior automobile technician experienceA certification through the National Institute for Automotive Service ExcellenceRetail experience