Business Analyst I

Job Title and Department Business Analyst I – Enterprise Technology - Engagement and Experience Location & Working Hours Location: AUSTIN, TX Weekly Scheduled Hours: 40 FLSA Status: Exempt from FLSA Earliest Start Date: Sep 14, 2026 Position Duration: Expected to Continue Job Details Flexible work arrangements are available for this position, including the ability to work remotely within the United States. We would prefer a candidate located in the greater Austin area to be on campus for critical project meetings and client engagement opportunities. This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses). Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state. Your skills will make a difference. You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working for our campus. Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work. Benefits Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%) Vision, Dental, Life, and Disability insurance options Paid vacation, sick leave, and holidays Teachers Retirement System of Texas (a defined benefit retirement plan) Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Training and conference opportunities Tuition assistance Athletic ticket discounts Access to UT Austin's libraries and museums Free rides on all UT Shuttle and Capital metro buses with staff ID card Purpose This position develops and maintains knowledge base and training content that translates system changes and business requirements into clear, accessible support materials for campus users. Analyzes users need to inform strategic decisions and improve experience. Partners with subject matter experts to build engaging eLearning courses, conducts system testing to validate quality outcomes, uses AI to create Tier 0 (employee self-service) training materials, and presents technical information to diverse audiences in a meaningful way. Responsibilities Content Development/Management Create, update, and approve knowledge base content for system end users. Translate business requirements and system changes into intuitive, user-centered support materials. Conduct gap assessments across existing knowledge assets and proactively recommend content solutions that improve resolution rates and user experience. Respond to requests for updates or enhancements to existing knowledge articles & enablement materials. Leverage AI in innovative and responsible ways to create, enhance, and maintain Tier 0 employee training materials and documentation. Stakeholder Engagement Coordinate with business partners, content owners and other content managers to ensure knowledge articles are managed effectively and updated. Provide consultative guidance and training on content enablement and knowledge management best practices across projects and initiatives. Work with colleagues in the ET Support Center to identify and expand Tier 0 training opportunities based on campus need. Enablement Analysis Develop reports, dashboards, and analytical insights that inform enhancement decisions that improve the experience and outcomes of Enterprise Technology customers and stakeholders. Use AI to identify trends, uncover training gaps, and improve Tier 0 enablement strategies and outcomes. Adoption and Enablement Support Provide support for the transition of existing training courses to self-paced formats. Collaborate with subject matter experts in the development of course content. Perform other related functions as assigned. Required Qualifications High school diploma or GED. 1-2 years of experience creating system related instructional documentation. Strong analytical, problem-solving, and communication skills. Experience with authoring tools and learning management system. Writing Skills: Exceptional writing and communication skills, with the ability to convey system instructions in an understandable and engaging manner. Attention to Detail: Meticulous attention to detail, ensuring accuracy and consistency in all documentation. Collaboration: Ability to work collaboratively with cross-functional teams, including subject matter experts, training professionals, and end-users. Organization and Time Management: Must demonstrate effective time management skills and the ability to handle multiple competing priorities in a fast-paced, dynamic, remote work environment. Adaptability: Flexibility to adapt to changing priorities and requirements in a fast-paced environment. Willingness to learn new systems, software, and approaches to creating instructional materials. Technical Proficiency: Ability to quickly grasp system functionality and subject matter concepts and translate them into clear, concise instructions. Willingness to gain a strong understanding of the systems and technologies for which documentation is being created. Experience: Previous experience in creating instructional documentation preferred. U.S. Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position. Equivalent combination of relevant education and experience may be substituted as appropriate. Preferred Qualifications Bachelor’s degree in business, education, Information Technology, or related field. 1-2 years of experience in customer or technical support, business analysis, systems support customer support role. 1-2 years of experience in quality assurance software testing. Advanced proficiency in Workday, TXShop, DEFINE or other university systems. Strong interpersonal skills and experience working with cross functional teams. Previous experience in an enterprise-level customer service environment. Quality Assurance testing experience. Salary Range $52,000 + depending on qualifications. Working Conditions May work around standard office conditions Repetitive use of a keyboard at a workstation Use of manual dexterity Work Shift Monday – Friday, 8am-5pm; May require occasional overtime nights and/or weekends. Employment Eligibility Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Retirement Plan Eligibility Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. Background Checks A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Employment Eligibility Verification If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. E-Verify The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] Compliance Employees may be required to report violations of law under TitleIX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act #J-18808-Ljbffr University of Texas