Technical Account Manager

KJ Technology is a leading provider of comprehensive cybersecurity, cloud and IT management services that inspire confidence and trust. They provide white-glove service coupled with end-to-end solutions that ensure business integrity for Small and Medium-sized clients. From design through deployment, KJ Technology advocates for clients to strategically align their business and IT objectives. KJ Technology architects, implements, and fully manages solutions spanning network infrastructure, data centers, security, and cloud solutions. Core solutions & services include High-level IT Planning, Cybersecurity Services & Training, Business Continuity Solutions, Strategic Cloud Migrations, Cloud Computing Services, Compliance & Regulatory IT Advisory, Information Protection, IT Infrastructure, Onsite IT Support, 24/7 Helpdesk & Training. Founded in 1998, their headquarters are in New York, NY.

Position Overview

The Virtual CIO plays a critical role in delivering exceptional services and strategic business value to our clients. This unique opportunity presents an ability to work directly with our clients' c-level executives, develop technology roadmaps, and align technology solutions to business goals and objectives.

Schedule

• Monday - Friday 8:30 am - 5:30 pm EST

Position Responsibilities

• Serve as the trusted technology advisor for our clients
• Conduct quarterly business reviews with key client stakeholders
• Understand and learn the client's business to provide valuable insights around operational process improvements
• Review audit findings and gaps to determine strategy and plan for remediation
• Develop the strategic technology roadmap to align technology solutions with business goals and objectives
• Responsible for preparing and presenting a comprehensive IT Budget for each assigned client account.
• Set and manage client expectations around service delivery
• Stay abreast of market and industry landscape in terms of risks, compliance, offerings, products, and other third-party solutions that could meet client's needs.
• Perform IT Risk planning and management strategies within client environments to help reduce overall risk and increase ROI of the present technologies

Qualifications

• Exceptional verbal and written English communication
• Ability to work and be available during our regular business hours in the Eastern Standard Time zone
• Availability to work after hours and weekends as needed
• A minimum of 3-5 years of hands-on technical IT experience
• A minimum of 1-2 years of relevant experience in a technology advisory role, preferably in an MSP
• Ability to manage C-level and senior level relationships within small to medium organizations.
• Experience preparing and delivering IT budgets to senior executives
• Passionate about staying current with technology and has extensive knowledge of the following technologies or strategies: Microsoft 365, Cloud (Azure, AWS), Security, Windows Server, Active Directory
• Sound decision making, critical thinking and problem skills.
• Proven experience building excellent client relationships, strategy, and teamwork.

Personal Skills

• Self-motivated
• Able to manage multiple priorities
• Excellent written and verbal communication skills
• Strong analytical and planning skills
• Driven to get things done
• Able to respond well under pressure
• Conscientious, thorough and precise
• Ability to articulate technical information clearly and simply to non-technical people

Key Performance Indicators
The successful applicant will be responsible for success in the following KPIs:

• Technology Standards Alignment Score
• Client Satisfaction
• Net Promoter Score
• Client Retention
• Technology Roadmaps - Created and Delivered
• Technology Solution Adoption
• * Approved IT Budgets

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
In response to COVID-19, our team has adopted work from home as much as possible.

Education:

• Bachelor's (Preferred)

Experience:

• AWS: 1 year (Preferred)
• IT management: 1 year (Required)
• Technology management: 1 year (Required)

Work Location: One location


Skills & Requirements

• IT management: 1 year (Required)
• Technology management: 1 year (Required)
• Bachelor's (Preferred)
• AWS: 1 year (Preferred)