Service Advisor

Mercedes-Benz Sprinter Van Account ManagementThe Service Advisor is the face of our service experience — the person who sets expectations, builds trust, and ensures every client feels genuinely cared for. If you love the intersection of automotive expertise and exceptional customer relationships, this role was made for you. Join us as a founding team member and help define what exceptional van service looks like in the Pacific Northwest.The Mercedes-Benz Van Center of Vancouver is a brand-new, dedicated Sprinter Van Center opening in September 2026 in the heart of the Vancouver/Portland metro area. We are not just another dealership — we are a purpose-built facility focused exclusively on Mercedes-Benz Sprinter vans, serving businesses, commercial fleets, adventure enthusiasts, and hospitality partners across the Pacific Northwest.This is a rare ground-floor opportunity. You won't be inheriting someone else's culture or fitting into an existing mold — you'll be helping to build it. We believe that exceptional hospitality isn't just for guests; it starts with how we treat each other and every person who walks through our doors.At our Van Center, hospitality is a core value — not a department. Every team member plays a role in delivering an experience that is warm, professional, and genuinely different from anything in our market.What You'll DoGreet clients with warmth and professionalism, setting the tone for a hospitality-first experience from the first interactionWrite up repair orders accurately, capturing customer concerns clearly for the service teamProvide clients with accurate estimates, transparent timelines, and proactive updates throughout the repair processServe as the primary point of contact between clients and technicians, ensuring clear communication flows in both directionsRecommend appropriate maintenance services based on manufacturer guidelines and vehicle conditionFollow up with clients post-visit to ensure complete satisfactionManage scheduling to optimize shop capacity and minimize client wait timesSupport a seamless, low-friction customer experience aligned with Mercedes-Benz brand standardsWhat We're Looking For2+ years of service advisor or service writer experience in an automotive dealership or service environmentStrong interpersonal and communication skills — you make people feel at easeGenuine hospitality orientation: you go beyond transactional and make every interaction memorableFamiliarity with Dealer Management Systems (CDK, Reynolds & Reynolds, or similar)Ability to explain technical information to non-technical clients with clarity and patienceComfort managing a high-volume, fast-paced environment without sacrificing qualityMercedes-Benz or luxury brand experience a plusValid driver's license with clean recordCompensation & StructureBase salary plus performance-based commission tied to service revenue and CSI scoresBonus opportunities for outstanding customer satisfaction resultsWhy Join Our Founding Team?Ground-floor opportunity to shape the culture, processes, and standards of a brand-new operationRepresent one of the world's most iconic luxury brandsCompetitive compensation package with performance-based incentivesManufacturer-supported training and Mercedes-Benz certification opportunitiesCollaborative, hospitality-first culture where your contributions are seen and valuedServe a thriving and growing commercial market in one of the Pacific Northwest's fastest-growing corridorsFull benefits package including medical, dental, vision, and paid time offCareer growth potential as the business grows and scalesBig things are happening in the Sprinter world!NEW Mercedes-Benz Van Center of Vancouver!