Engagement Manager

Position: Engagement Manager
Employment Type: Full-Time
Work Arrangement: Remote

About the Role

We're looking for a tech-savvy, highly organized Engagement Manager to oversee client engagements, coordinate remote teams, and make sure projects move forward smoothly in a fast-paced, technology-driven environment.

This is not a traditional call center or customer service role . We're looking for someone who is comfortable working with technology, managing multiple priorities, solving problems independently, and operating in a fast-moving environment where processes are constantly evolving.

Experience working with AI startups, SaaS companies, tech companies, digital agencies, or other high-growth businesses is highly preferred.

What You'll Do

• Own day-to-day client engagements and ensure projects stay on track.
• Coordinate between clients, internal teams, and remote talent to keep deliverables moving.
• Monitor project progress, priorities, deadlines, and potential roadblocks.
• Proactively identify issues and recommend practical solutions before they become bigger problems.
• Build strong working relationships with clients while maintaining clear boundaries and expectations.
• Translate client needs into clear action items for internal teams.
• Use project management, collaboration, and productivity tools to organize workflows and track progress.
• Maintain visibility across multiple projects and competing priorities.
• Help improve processes, workflows, documentation, and systems as the business scales.
• Analyze operational information and use data to identify gaps and opportunities for improvement.
• Work closely with leadership to resolve escalations and improve the overall client experience.
• Adapt quickly to changing priorities, new technologies, and evolving business needs.

We're Looking For

• 3+ years of experience in client operations, customer success, account management, project management, business operations, or a similar role .
• Experience working in a technology-driven, startup, SaaS, AI, or high-growth environment is strongly preferred.
• Strong technical aptitude and the ability to quickly learn new tools and systems.
• Comfortable working across platforms such as project management tools, CRMs, communication platforms, spreadsheets, and other cloud-based systems.
• Strong organizational and project coordination skills.
• Strong problem-solving and critical-thinking abilities.
• Comfortable managing multiple projects, stakeholders, and priorities simultaneously.
• Highly proactive - able to identify what