IT Support Specialist

IT Support Specialist The Bowers Group – A Legence Company Established in 1984, The Bowers Group is a trusted provider of mechanical construction, service, and repair solutions across Maryland, Virginia, and Washington, D.C. With over three decades of experience, we serve a wide range of clients—from general contractors and technology-driven organizations to healthcare facilities, government agencies, and property managers. We deliver projects through a disciplined, collaborative approach focused on quality, cost control, and reliability. Our process includes rigorous equipment selection, detailed reviews, and proactive subcontractor management—helping us anticipate risks, avoid delays, and ensure safe, compliant, and efficient results. Our success is built on a people-first culture of teamwork, accountability, and respect. By investing in our employees and fostering open communication, we create an environment that supports long-term relationships—with both our team and our clients. Position Overview Our IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the IT Support Specialist is to provide first-line support for all staff. The IT Support Specialist is responsible for logging incidents and service requests and resolving support requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person (for walk-in customers) and self-service. This position will be based out of the DMV supporting Bowers offices reporting to the I&M Sr. IT Operations Manager. Role & Responsibilities Be the onsite local presence of IT for our customers, aiding and resolution to issues in a prompt, courteous, and empathetic manner. Work with in-house staff as well as outsourced service and hardware vendors on technical support issues to ensure minimal downtime and disruption. Provide support for users in the operation of a range of hardware including printers, scanners, and other external peripherals. Assist in maintaining, updating, inventorying, and troubleshooting (both onsite and remotely) approximately 1,500 devices, including servers, desktop computers, laptops, and mobile devices. Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications. Assist all our users with any logged IT-related incident when called upon. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Accurately record, update, and document requests using the IT service desk system (ServiceNow). Install and configure new IT equipment and accurately keep track of asset lifecycle from assignment to repair, to refresh, to recovery. Resolve incidents and upgrade different types of software and hardware including printers, copiers, and scanners. Create temporary user accounts and reset passwords ensuring that the correct permissions and data security are applied. Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. Be a highly motivated team player with the skills and ability to manage changing priorities. Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes. Other duties as assigned Qualifications / Requirements Associate's degree in Information Technology or equivalent experience. 3+ years of experience within the information technology field, including but not limited to PC and mobile device support. Experience with the following technologies: Dell Desktops and Laptops Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint Apple and Android Tablets and Phones Problem-solving skills and the ability to troubleshoot IT issues. Verbal and written communication skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies and processes. Customer-focused attitude with a commitment to providing high-quality service. Experience with mobile device encryption implementation and management is preferred. Experience with IP security camera and video recording server management is preferred Salary Range: $70,000 to $80,000 per year There is no visa sponsorship for employment available for this position. About Legence Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems—enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world's most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients. Benefits Overview Health & Welfare: Company Paid medical, dental, vision, prescription drug, accident & sickness benefit, basic group life and AD&D Time Off Benefits: Comprehensive Paid Time Off (PTO) program. Financial Benefits: 401(k) retirement savings plan Reasonable Accommodations If you need assistance or accommodations during the application or interview process, please contact us at View email address on click.appcast.io or your dedicated recruiter with the job title and requisition number. Employment Eligibility Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position. Third-Party Recruiting Disclaimer Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence. Pay Disclosure & Considerations Where pay ranges are indicated, please note that a successful candidate's exact pay will be determined based relevant job-related factors, including any of the following: candidate's experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws. Equal Employment Opportunity Employer Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations. EEO is the Law Black Bear Energy Inc.