Business Operations Lead, Engineering Staffing

Business Operations Lead, Engineering Staffing - Kennesaw, GA

Are you the person who naturally brings order to chaos, keeps people accountable, and makes sure nothing falls through the cracks? Do you thrive in fast-paced environments where every day is different and your impact is immediately visible? We're looking for a Business Operations Lead to become the operational heartbeat of our client's staffing business. You'll serve as the bridge between Sales and Recruiting, ensuring every job order moves with speed, precision, and urgency. More than just managing workflow, you'll coach teams in real time, improve processes, and help build a business that consistently delivers exceptional results. If you love solving problems, improving systems, and helping people perform at their best, we'd love to meet you.

What You'll Do:

• Own the day-to-day flow of job orders from intake through placement.
• Keep Sales and Recruiting aligned on client priorities, hiring strategies, and delivery expectations.
• Ensure every job receives the attention, urgency, and follow-through it deserves.
• Monitor key service levels, including candidate submissions and client feedback, and remove roadblocks before they become problems.

Coach High Performance

• Provide real-time coaching to recruiters and sales professionals on messaging, recruiting strategy, and client communication.
• Lead daily stand-ups and pipeline reviews that create clarity and momentum.
• Address performance gaps quickly with constructive feedback and practical solutions.
• Build a culture centered on accountability, urgency, collaboration, and winning together.

Build Operational Excellence

• Track and improve KPIs including fill rates, time-to-submit, placement quality, interview ratios, and fall-offs.
• Identify delivery risks before they impact clients and proactively course-correct.
• Standardize workflows and implement best practices that create consistency across the organization.
• Partner with leadership to improve systems, reporting, automation, and operational scalability.

Elevate the Client Experience

• Ensure every candidate submission is polished, accurate, and client-ready.
• Serve as the escalation point for delivery or quality issues.
• Lead post-placement reviews and use insights to continuously improve team performance and client satisfaction.

What You Need:

• 3+ years of experience in staffing operations, agency recruiting, or recruiting leadership.
• Deep understanding of agency recruiting workflows, job order management, and client delivery.
• A natural coach who leads through influence, accountability, and action.
• Exceptional organizational skills with the ability to prioritize multiple moving pieces.
• Process-minded with a passion for continuous improvement.
• Comfortable using ATS, CRM, reporting, and recruiting technologies.

You'll Thrive If You...

• Love being the person everyone relies on to keep the business moving.
• Get energized by solving operational challenges and improving performance.
• Balance speed with quality and know when to push and when to reset expectations.
• Enjoy building systems that scale while creating an environment where people enjoy coming to work.
• Believe great operations create great customer experiences.

What You Get:

• Make a measurable impact on the growth and success of the company.
• Work directly with leadership to shape how the business operates.
• Help build scalable processes from the ground up.
• Join a collaborative, high-performance team that values ownership, transparency, and continuous improvement.
• Enjoy significant opportunities for career growth as the company continues to expand.

If you're ready to build great teams, create operational excellence, and help drive a growing staffing business forward, we'd love to hear from you! Job Number 8028 #LI-JT1