Lead Host

Ocean Palace is a high-volume, fast-paced restaurant running a large waitlist (often 30+ parties during peak) and a busy takeout operation. We’re hiring a Lead Host to own the front door, keep the host stand organized, and lead the team through peak hours with calm, clear control. This is not a “senior greeter” role. You are the traffic controller for guests, seating, and communication. What You’ll Do: Lead and direct a team of 5–6 hosts during peak hours Manage the waitlist (often 30+ parties during peak), quotes, updates, and guest communication Maintain accurate wait times by monitoring table turns and pacing Assign host stand stations (door/waitlist, takeout support) and adjust staffing as volume changes Handle guest escalations professionally (long waits, large parties, complaints) Coordinate with managers and FOH to protect service flow Ensure clean, organized host stand operations (notes, party sizes, seating rotation, VIPs, accessibility needs) Support takeout flow by coordinating handoff/pickup process (without letting it derail the waitlist) Train, coach, and uphold standards for hosts (scripts, policies, accuracy, professionalism) What We’re Looking For 2+ years in a high-volume restaurant host role Experience handling high-pressure rushes and large waitlists Confident communicator who can be firm, calm, and polite Strong organization and decision-making (no panicking, no guessing) Ability to lead peers and hold standards without drama POS / waitlist system experience preferred (Yelp Waitlist, Toast, etc.) Bilingual a plus (English + Vietnamese, or Chinese/Cantonese) You’ll Be a Great Fit If You Can… Keep control when the waitlist is stacked Give accurate quotes and update guests consistently Run a clean system with multiple hosts Protect the guest experience while keeping the restaurant moving Physical / Work Environment Standing and walking for long periods Fast-paced, loud, high-energy environment Must be able to handle pressure and stay professional #J-18808-Ljbffr