Part-Time Hybrid Remote Customer Service Representative

Job Description

Job Description

Successful State Farm Agency of 45 years is seeking a qualified professional to join their winning team for the part-time role of a hybrid remote/in-office Licensed Customer Service Representative. We seek an licensed energetic professional interested in helping our business continue to grow through value-based conversations and remarkable customer experience.

This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion. The best candidate understands the State Farm Agency model and has market area operations acumen.

This hybrid remote position is only available to candidates who meet the following criteria:

1. Must have prior State Farm or other related insurance experience
2. Must have an active Property and Casualty license
3. Must be able to work part-time from home and in-office at our agency office location in Frankfort, IL

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Starting hourly pay $20 - $25 per hour depending on experience
• Paid Time Off (personal/sick days and vacation)
• Paid Holidays
• 401(k) Retirement
• Many fun team-building events
• Positive place to work
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Property & Casualty license (required)
• Life and Health license (required)
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.