OSP Supervisor

Job Description

Job Description

A Smarter Career Choice

The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.

We're looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you'll find a place where your voice matters. You'll find a team who works hard and has fun. And, if you're like us, you'll know you made a Smarter career choice.

Position Summary

IQ Fiber is seeking an OSP Supervisor to work alongside, grow, and mentor a team of OSP construction technicians and OSP engineers. As an OSP leader, this role also carries project management responsibility for residential projects, including assessment, surveys, and scheduling.

This is a hands-on leadership role that combines technical depth in network architecture, troubleshooting, and splicing with day-to-day team development and field operations support.

Essential Duties and Responsibilities

• Lead personnel administration, training, and development of all field personnel, including hiring, mentoring, evaluating, and performance improvement as needed.
• Develop team members' knowledge of network architecture, troubleshooting techniques, splicing techniques, documentation requirements, and end-to-end OSP processes.
• Manage and coordinate outside plant construction using both in-house and contract resources to accomplish assigned projects; manage contract resources as necessary to supplement project needs.
• Coordinate field surveys of existing or proposed outside plant installations, including aerial and underground network facilities and associated infrastructure.
• Lead and model effective troubleshooting practices in the restoration of plant issues, defining root cause and break-fix alternatives.
• Meet QC standards and budgetary requirements across all assigned projects.
• Ensure system compliance with NCTA and FCC regulations and IQ Fiber's minimum operating specifications.
• Liaise with other departments to maintain in-depth technical knowledge of new technology being deployed.
• Ensure constant compliance with OSHA safety standards.
• Serve as on-call management and respond to end-to-end OSP needs in the event of a service impairment or outage; support a 24/7/365 operation.

Required Qualifications

• Bachelor's or Associate's degree in Engineering or a related technical field preferred.
• Minimum 5 years of experience in a fiber construction environment.
• Advanced knowledge of underground and aerial construction techniques; proficient knowledge of optical networks.
• Clear understanding of fiber design, splicing matrix sheets, and documentation requirements.
• Must have and maintain a valid driver's license with a clean driving record.
• Must be able to pass a standard background check, consumer report, and pre-employment and compulsory drug screening.
• Knowledge of Microsoft Excel and Word; computer skills sufficient to process trouble tickets.
• Must have close vision, color vision, depth perception, and the ability to adjust focus with good hand-eye coordination.
• Ability to manage multiple projects with strong organizational and project management skills.
• Ability to work after hours and weekends and remain in service during outages until resolved.
• Ability to maintain readiness for on-call response, including staying within the local market and being prepared with company-provided communications equipment.
• Ability to work emergency schedules during natural disasters and network outages.

What Success Looks Like

• Field personnel are well-trained, mentored, and developed, with strong technical knowledge of network architecture, troubleshooting, splicing, and documentation across the team.
• Outside plant construction projects are managed effectively using in-house and contract resources, meeting QC standards and budgetary requirements.
• System compliance with NCTA, FCC, and OSHA standards is maintained consistently across all field operations.
• Plant issues and service impairments are resolved quickly through effective troubleshooting and decisive on-call response, minimizing service disruption.
• Field surveys and project management activities for residential projects are completed accurately and on schedule, supporting reliable network expansion.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.

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