Sales Operations Manager

Insight

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and services, helping clients design, implement, and manage technology solutions for today while enabling transformation for tomorrow.

Sales Operations is a critical enabler of Insight’s commercial performance. The function drives efficiency, scalability, and data-driven decision-making across the sales organisation by optimising processes, systems, and governance.

The Sales Operations Manager is responsible for maximising sales productivity and effectiveness within a defined business segment by owning forecasting, planning, performance management, and operational execution. This role partners closely with Sales Leadership and cross-functional teams to ensure disciplined pipeline management, accurate forecasting, and continuous process improvement.

Key Responsibilities

Forecasting & Pipeline Management

Own forecast cadence, ensuring accuracy, consistency, and transparency across pipeline, backlog, and bookings

Monitor pipeline health and conversion trends; proactively identify risks and opportunities

Performance Management & Analytics

Analyse sales performance metrics and deliver actionable insights to Sales Directors

Develop and maintain reporting packs, including QBRs, dashboards, and executive summaries

Support resource allocation and territory optimisation through data-driven recommendations

Planning & Governance

Support annual planning, quota setting, and target allocation

Drive account planning discipline and execution in partnership with sales leadership

Provide forward-looking insights for budgeting and operational planning cycles

Data & Systems Ownership

Ensure data integrity across CRM and ERP systems to enable accurate reporting and forecasting

Oversee system adoption, usage standards, and continuous process optimisation

Manage and resolve sales operations workflow issues and escalations

Process Optimisation

Identify inefficiencies across the sales lifecycle and implement scalable, standardised processes

Drive operational excellence initiatives across the region (e.g., EMEA alignment)

Establish and enforce best practices for deal management, renewals, and pipeline hygiene

Leadership & Stakeholder Engagement

Partner with Sales Directors/Managers to drive execution against strategic priorities

Influence senior stakeholders through data-backed insights and recommendations

Lead and develop a high-performing sales operations capability

Qualifications & Experience

Strong experience in Sales Operations, Revenue Operations, or commercial strategy roles

Advanced proficiency in CRM/ERP systems and Microsoft Office (especially Excel)

Strong analytical capability with experience translating data into business impact

Proven ability to operate in a fast-paced, deadline-driven environment with high attention to detail

Excellent stakeholder management skills, with the ability to influence senior leadership

Apply

Vacancy posted 3 days ago

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