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Sales Operations Manager

Insight

Delaware State

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and services, helping clients design, implement, and manage technology solutions for today while enabling transformation for tomorrow.

Sales Operations is a critical enabler of Insight’s commercial performance. The function drives efficiency, scalability, and data-driven decision-making across the sales organisation by optimising processes, systems, and governance.

The Sales Operations Manager is responsible for maximising sales productivity and effectiveness within a defined business segment by owning forecasting, planning, performance management, and operational execution. This role partners closely with Sales Leadership and cross-functional teams to ensure disciplined pipeline management, accurate forecasting, and continuous process improvement.

Key Responsibilities

  • Forecasting & Pipeline Management

  • Own forecast cadence, ensuring accuracy, consistency, and transparency across pipeline, backlog, and bookings

  • Monitor pipeline health and conversion trends; proactively identify risks and opportunities

  • Performance Management & Analytics

  • Analyse sales performance metrics and deliver actionable insights to Sales Directors

  • Develop and maintain reporting packs, including QBRs, dashboards, and executive summaries

  • Support resource allocation and territory optimisation through data-driven recommendations

  • Planning & Governance

  • Support annual planning, quota setting, and target allocation

  • Drive account planning discipline and execution in partnership with sales leadership

  • Provide forward-looking insights for budgeting and operational planning cycles

  • Data & Systems Ownership

  • Ensure data integrity across CRM and ERP systems to enable accurate reporting and forecasting

  • Oversee system adoption, usage standards, and continuous process optimisation

  • Manage and resolve sales operations workflow issues and escalations

  • Process Optimisation

  • Identify inefficiencies across the sales lifecycle and implement scalable, standardised processes

  • Drive operational excellence initiatives across the region (e.g., EMEA alignment)

  • Establish and enforce best practices for deal management, renewals, and pipeline hygiene

  • Leadership & Stakeholder Engagement

  • Partner with Sales Directors/Managers to drive execution against strategic priorities

  • Influence senior stakeholders through data-backed insights and recommendations

  • Lead and develop a high-performing sales operations capability

Qualifications & Experience

  • Strong experience in Sales Operations, Revenue Operations, or commercial strategy roles

  • Advanced proficiency in CRM/ERP systems and Microsoft Office (especially Excel)

  • Strong analytical capability with experience translating data into business impact

  • Proven ability to operate in a fast-paced, deadline-driven environment with high attention to detail

  • Excellent stakeholder management skills, with the ability to influence senior leadership

Apply
Vacancy posted 26 days ago
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