Hotel Front Office Manager

Job Description

Job Description

The hotel front office manager manages daily front desk operations, coordinates guest arrivals and departures, and leads team members to deliver great service. This role supports hotel management by training staff, handling guest issues, and balancing financial transactions.

• Staff Leadership: Supervise front desk agents, assign daily tasks, and help create work schedules.

• Training & Coaching: Train new hires, monitor performance, and provide feedback.

• Guest Services: Greet guests, oversee smooth check-ins and check-outs, and handle special requests.

• Complaint Resolution: Resolve customer complaints calmly and professionally.

• Department Coordination: Work with housekeeping and maintenance to report room status and repair needs.

• Financial Duties: Audit shifts, manage cash drawers and banks, and verify billing accuracy.

• Experience: One to two years of front desk or hospitality experience, often with prior leadership duties.

• Education: High school diploma or equivalent.

• Communication: Clear verbal and written communication skills with professional telephone and in-person etiquette.

• Technical Skills: Proficiency in hotel property management systems (PMS) and cash handling.

• Flexibility: Availability to work flexible hours, including mornings, evenings, weekends, and holidays.

Nestled just 15 miles south of downtown Asheville, Hyatt Place Asheville Airport sits less than a mile from Asheville Regional Airport, making it a convenient home base for visitors to this exciting North Carolina destination. When you’re not dining at farm-to-table restaurants, hiking incredible trails through the Blue Ridge Mountains, or touring iconic Biltmore Estate.