PROGRAM ANALYST II (WT: FIELD SUPPORT ANALYST III) - 76001613

Requisition No: 873070 

Agency: Highway Safety and Motor Vehicle

Working Title: PROGRAM ANALYST II (WT: FIELD SUPPORT ANALYST III) - 76001613

 Pay Plan: Career Service

Position Number: 76001613 

Salary: $41,400.00 Annually 

Posting Closing Date: 08/25/2026 

Total Compensation Estimator 

DIVISION OF MOTORIST SERVICES

BUREAU OF CUSTOMER SERVICE

CSC FIELD SUPPORT CENTER 

*Career Service (CS) Opportunity*

*Open Competitive Advertisement*

*This opportunity is telework eligible and periodic onsite work is required.*
*Training will be conducted in office for a minimum of 30 days.* 

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Nicole McAlister View phone number on us.fitly.work

The Organization

Florida Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits Include

• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers .

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV! 

Duties and Responsibilities

This is a full-time Career Service position located in the FLHSMV Customer Service Center, which is a high-volume call center. This position provides guidance to inquiries received from Tax Collectors, license plate agencies, and regional office employees regarding driver license or motor vehicle policy and procedures. The incumbent is responsible for analyzing, evaluating, and assisting in improving the effectiveness and efficiency of motor vehicle and driver license programs. The incumbent will also be responsible for troubleshooting motor vehicle and driver license issuance systems and malfunctioning office equipment, such as, printers and scanners. 

Knowledge, Skills, and Abilities

• Ability to understand, apply, and interpret rules, regulations, laws, policies, and procedures.

• Knowledge of state and federal laws and statutes related to Driver License, Motor Vehicle Title, Tag and Registration.
• Knowledge of procedural techniques for analysis.
• Knowledge of Orion operating system. 
• Skill in using CSC Expert, FDLIS, FRVIS and CDLIS, ORION, DLI, and Motorist Maintenance.
• Skill is using Microsoft Office suites. 
• Ability to communicate effectively, both verbally and in writing.
• Ability to establish effective working relationships with others.
• Ability to effectively organize and handle multiple priorities and assignments.
• Skill in analyzing situations, determining key issues, and developing solutions.
• Ability to collect, evaluate, and analyze data to develop, revise, and make recommendations relating to the improvement of daily operations and policies and procedures.
• Skill in providing customer service to internal and external customers.
• Ability to compose written correspondence, policies, and procedures.

• Ability to troubleshoot and/or resolve technical issues for Motor Vehicle and Driver License issuance systems and malfunctioning office equipment.
• Ability to prioritize workloads with minimal direct supervision. 

Note

Preference will be given to applicants with one and a half (1 1/2) years Customer Service Analyst II or III experience or one (1) year as a Senior Analyst Trainer or two (2) years as a Driver Licenses Examiner and experience composing correspondence to include emails, letters, reports, and memos.

• Be available for incoming calls/inquiries up to 8 hours a day between the hours of 8:00AM to 5:00PM*, 8:30AM to 5:30PM*, and 9:00AM – 6:00PM*.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on us.fitly.work). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.