Collections Supervisor (Account Solutions)

Collections Supervisor (Account Solutions) Agency: 695 Oklahoma Tax Commission Supervisory Organization: Collection Services – Employment Type: Full time Job Type: Regular Salary: $80,817 Benefits Generous state-paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre‑existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care. A Retirement Savings Plan with a generous match. 15 days of paid vacation and 15 days of sick leave for full‑time employees the first year. 11 paid holidays a year. Paid Maternity leave for eligible employees. Employee discounts with a variety of companies and vendors. A Longevity Bonus for years of service. Job Summary The Collections Supervisor provides critical support to the Collections Division by supervising a team on a regular and consistent basis to determine compliance with laws and regulations, generally accepted accounting procedures, financial accountability standards or other requirements have been met. Supervisory functions include assigning and reviewing work, employee reviews, making recommendations on disciplinary actions, providing training and development and approving time off. Duties and Responsibilities Delegates work for a team and assesses performance Provides bi‑weekly informal feedback Provides annual formal feedback Reviews team assignments and delegates accordingly Assists in testing SQR’s originating from within the section Acts as the representative for the section in Business Analyst and Process Improvement meetings or initiatives Make recommendations on training and provide work directions to trainers and division management Manages a multi-disciplinary team of between 4-6 individual contributors Monitors and reviews key financial and performance metrics monthly Conducts assessments on closed businesses for sole proprietors, corporations and LLCs, agencies which include partners, members or officers for said corporation for trust fund taxes due to the State of Oklahoma Conducts assessments involving policies and procedures or management activities to ensure compliance with laws, regulations and standards for financial accountability and internal controls Reviews financial records and other business records Performs special investigations as assigned for timely/untimely Notice-to-Show-Cause (NTSC) protest determination Creates cases for the Legal Division and Administrative Law Judge’s office for consideration Serves as primary point of contact for NTSC protest cases Identifies persistent claims error trends and reports them immediately to management May serve as the agency’s witness for court proceedings as it pertains to the validity and collection of outstanding liabilities and delinquencies Complexity Of Knowledge, Skills, And Abilities Knowledge Auditing methodology, techniques, and theories Financial statements, ledgers, journals and reports Receivable management and tax collection enforcement Legislative impacts on tax collection enforcement Agency policies and procedures State and federal legislation related to assigned agency programs Modern office methods and procedures, including computer technology related to accounting systems Supervisory principles & practices Skills Proficient with PC office software, Microsoft Office Suite, desktop tools, and data entry ability Strong analytical interpersonal, problem solving, time management and negotiation skills Detail-oriented with research and investigative experience Interpersonal communication skills to effectively solicit ideas and recommendations from employees to increase workflow and improve work productivity Abilities Read, interpret, and apply various rules and regulations Review and analyze accounting records and business practices Prepare collection reports and provide recommendations Use computers in reviewing, analyzing, and calculating tax liabilities Perform a wide range of functions and perform highly independent work Effectively communicate and articulate verbally and in writing Minimum Qualifications Education: Bachelor’s degree in accounting, finance, business or public administration, or related field. Professional experience: Four (4) years in compliance, collections, accounting or similar field (or equivalent combination). Supervisor experience: One (1) year. Preferred Qualifications Four (4) or more years of professional experience in compliance, collections, accounting, or similar field. Certified Public Accountant (CPA) or Certified Internal Auditor (CIA) certification. Two (2) or more years of supervisory experience. Previous tax or government knowledge. Physical Demands Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand‑eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aid. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level. Special Requirements Travel required. Applicants must have reliable transportation and a valid Oklahoma driver’s license and be willing and able to perform all job‑related travel. Possession and maintenance of a valid Oklahoma State Driver’s License is also required. Office hours Monday through Friday, 7:30 am to 4:30 pm. This schedule may require minor flexibility. Telework may be required based on agency needs; applicant must be willing and able to work on‑site and telework at an off‑site location, with secure internet connection and a dedicated telephone or smartphone during scheduled hours. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. #J-18808-Ljbffr State of Oklahoma