Account Manager (Commercial Landscaping)

High Impact Client Relationship ManagerThis position is a high impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful relationships with each of our clients. This person will manage existing client relationships, new customer development, and new networking opportunities within the industry.What You Will Be DoingClient Service and RetentionDrive customer satisfaction and retention by understanding the individual needs of our customersProvide excellent service and communication in a constructive, courteous manner with a focus on problem solvingPromote high standards for customer service, safety, and LandCare's culture and core values in a positive team environmentProvide organizational management, leadership and communication between client and production team in a timely fashion and work cooperatively to find delivery solutionsMaintain LandCare's Landscape Quality Audit process in conjunction with Production Manager to identify property maintenance needs and enhancement opportunitiesCreate client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives are accurately and appropriately pricedNew Business DevelopmentIdentify new business opportunities by cultivating and maintaining business relationships with existing customersActively prospect for potential clients and pursue new business relationshipsParticipate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare