Guest Experience Supervisor

What you’ll bring to the team What you’ll bring to the team This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. Lead the floor. Support the team. Create unforgettable guest experiences. Pay Rate: $22/hour We’re looking for a hands‑on leader who thrives in fast‑paced, guest‑focused environments and knows how to keep operations running smoothly during busy shifts. As a Guest Experience Supervisor, you’ll lead from the attraction floor — coaching team members, supporting daily operations, solving problems in real time, and helping create memorable experiences for every guest who walks through our doors. What You’ll Do Lead and support frontline Guest Experience team members Serve as a floor leader during daily attraction operations Coach, motivate, and develop team members in real time Deliver exceptional guest service and support guest recovery situations Help manage busy guest areas, queues, and attraction flow Ensure safety, cleanliness, and operational standards are maintained Support opening/closing procedures and daily operational readiness Deliver team briefings and maintain strong communication throughout shifts Assist with training, scheduling support, and team development Step in and support operations wherever needed What We’re Looking For Have leadership or supervisory experience in a guest‑facing environment Thrive in fast‑paced, high‑volume operations Confident making decisions under pressure Strong communication and problem‑solving skills Enjoy coaching and motivating teams Lead by example and hold high standards Reliable, organized, and highly accountable Can work a flexible schedule including weekends and holidays Great Backgrounds For This Role Experience in: Attractions Hospitality Entertainment Theme parks Retail leadership Tourism Family entertainment centers Guest services operations Qualifications High School diploma or GED required 2+ years of leadership or supervisory experience preferred Experience in guest service, hospitality, attractions, or retail environments strongly preferred Comfortable using POS systems and operational software Benefits Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today. Health care options (medical, dental, and vision plans) Paid Time Off (PTO) Recognition programs and rewards 401(k) program with company match Pay Range USD $22.00/Hr. #J-18808-Ljbffr Merlin