Technical Support Engineer

Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues Educate customers on the best product usage, ensuring they maximize the value out of it Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption Support the customer success and sales teams on sales, retention, and expansion motions Work with our developers to identify defects and opportunities for product improvement Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure Provide an analysis of our existing customer base to avoid and minimize risks in the install base Define and inspire changes to our product with our development engineering team based on feedback from customers and customer usage Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do Provide support on weekdays and off-hours on an as‑needed and scheduled rotational basis Requirements At least 2 years of experience in technical support, software engineering, or another customer‑facing, technical role Excellent communication skills: business fluency in spoken and written English Customer Obsession: a passion to deliver a high‑quality customer experience Experience with modern ticketing and customer support systems Excellent problem‑solving skills with the ability to debug complex technical issues. Proficiency in at least one programming or scripting language (Nice to Have) Experience with code review processes and tools (Nice to Have) Familiarity with observability, RCA, and debugging practices and tools (Nice to Have) Strong understanding of modern software development practices, version control systems, and the software development ecosystem (Nice to Have) Knowledge of customer success, sales, and professional services (Nice to Have) Bachelor’s degree (or equivalent) in computer science, engineering, mathematics, or another technical field (Nice to Have). Core Competencies Demonstrates strong technical support capabilities with a focus on troubleshooting, debugging, and enhancing customer experience. Proficient in customer success strategies and familiar with modern software development practices. Highest‑signal resume keywords Technical Support Experience Excellent Communication Skills Problem‑Solving Skills Customer Success Knowledge Proficiency in Programming or Scripting Language ATS Optimization Keywords Hard Skills Troubleshooting Debugging Software Development Practices Code Review Processes Version Control Systems Soft Skills Customer Obsession Excellent Communication Certifications & Qualifications Bachelor’s Degree in Computer Science Bachelor’s Degree in Engineering Bachelor’s Degree in Mathematics Industry Keywords Customer Success Sales Professional Services Tools & Technologies Ticketing Systems Customer Support Systems Observability Tools RCA Practices #J-18808-Ljbffr