Process Analyst II

Hybrid 3 on in Charlotte, NC

Our client seeks a Process Analyst II to lead process analysis, mapping, and improvement initiatives while translating findings into clear requirements, user stories, and acceptance criteria. The role will partner with product, business, and technical stakeholders to manage Agile requirements in Jira, perform data analysis with Excel, Power BI, and SQL, and drive data-informed decisions. The analyst will support quality assurance and change management, evaluate KPIs and performance metrics, and identify opportunities to streamline workflows and improve outcomes.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40.00 to $45.00/hr. w2

• Lead business process analysis, mapping, and improvement initiatives. Translate findings into documented requirements, user stories, and acceptance criteria.
• Manage Jira and Agile-based requirements gathering while collaborating with product, business, and technical stakeholders.
• Perform data analysis and reporting using Excel, Power BI, and SQL to identify trends, validate data quality, and drive data-informed decisions.
• Support quality assurance activities, including developing and executing QA plans, test plans, validation activities, and release readiness assessments.
• Support change management efforts to enable successful product implementation, stakeholder engagement, and adoption.
• Collaborate across teams to identify continuous improvement opportunities, streamline processes, and drive efficiencies or cost savings.
• Analyze business processes, operational data, data quality and availability, and performance metrics to identify trends, root causes, and opportunities for improvement.
• Perform ad hoc process and data analyses to answer business questions and provide actionable insights.
• Utilize data to help teams evaluate opportunities, develop solutions, and measure business outcomes.

• Experience conducting business and user research and translating findings into business requirements, user stories, and acceptance criteria within Jira.
• Knowledge of and ability to lead process improvement activities, including process mapping and analysis, process design and optimization, methods development, KPI and metric development, ROI and cost-benefit analysis, and financial reviews.
• Proficiency with Jira and Agile methodologies, business process documentation, and requirements gathering.
• Advanced Excel and experience with Power BI or similar data visualization tools.
• SQL or experience querying and validating data.
• Root cause analysis and problem-solving skills.
• Strong communication and stakeholder management skills.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening  and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( View email address on careers.eliassen.com , Show phone number) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact  View email address on careers.eliassen.com .

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!