SENIOR CLERK

The Department of Health in Pinellas has a Senior Clerk position open in the Medical Services Program at the St. Petersburg Health Department. The successful incumbent will work in the admitting/eligibility department and also perform cashier duties. This position involves regular contact with a diverse population both in person and over the phone and will require working with sensitive and confidential information. Responsibilities Uses multiple computer applications to determine client financial eligibility for services based on established criteria for new and established clients Assists clients with completion of consents, forms and applications as needed. Collects and updates client demographic information. Schedules client appointments and completes appointment reminder phone calls. Completes client check out process by billing and accepting payments from clients for services received at DOH Pinellas using the Health Management System (HMS). Provides receipts to clients. Reconciles cash, check and credit card payments. Prepares the bank deposit daily and completes the cashier close out process in accordance with all documented procedures and policies. Resolves routine billing errors and omissions with clinic staff. Organizes and maintains client billing records, processes client refunds, billing reconciliation reports, retrieves client insurance eligibility information in Change Healthcare System. Answers routine billing questions from staff and clients. Scans and attaches documents to client medical records. Process requests for copies of medical records in accordance with State law and HIPAA. Uses various office equipment including telephones, fax, copy machines and scanners. Orders supplies for admitting area when needed. Knowledge, Skills, and Abilities Knowledge of medical insurance Knowledge of patient confidentiality laws Strong internal and external customer service skills Strong verbal and written communication skills in addition to good listening skills Ability to prioritize work, identify changing priorities and adjust as needed. Ability to self-monitor work for accuracy and maximum productivity Ability to use multiple computer programs and software such as Microsoft Office to retrieve and/or input data. Ability to independently solve problems Ability to work effectively and cooperatively with others Ability to work with a diverse population Ability to review data for accuracy and completeness Ability to perform mathematical calculations Ability to prepare accurate reports and correspondence Minimum Qualifications At least 2 years of computer experience At least 2 years’ experience working in a fast‑paced customer service position Preferred Qualifications At least 1 year experience working in a medical office setting Bilingual in Spanish and English Benefits Annual and Sick Leave benefits Nine paid holidays and one Personal Holiday each year State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options Retirement plan options, including employer contributions Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center in advance to allow sufficient time to provide the accommodation. #J-18808-Ljbffr