Collision Customer Service Representative
$15 - $20 per hourAndy Mohr Automotive Group
Collision Customer Service Representative
AM Palatine - Palatine, IL 60074
Salary Range $15.00 - $20.00 Hourly
Overview
We are an established independent Toyota and Lexus focused collision repair facility in the Chicagoland area.
Description
The role of a CSR is to be a single point of contact to customers whose vehicles have been scheduled to be processed through the collision center.
Qualifications
Responsibilities include:
- Greet customers initially.
- Obtain authorization and explain the repair plan process
- Facilitate the rental car process.
- Inspect vehicle with the customer, identify claim-related and unrelated damages.
- Communicate with customer after repair planning is complete, such as expected completion date, email estimate to customer when appropriate.
- Update customer with status, when appropriate
- Contact customer when repairs are complete and set up pickup time/date.
- Collect payments, explain Customer survey's.
- Keep work station tidy and professional.
Multi-Lingual is a plus.
This is a full time position.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Language:
- Spanish (Preferred)
- Polish (Preferred)
Work Location: In person
Andy Mohr Automotive GroupVacancy posted 2 days ago
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