Bilingual Collections Specialist

Working remotely, the full-time Bilingual Collections Specialist will manage past due accounts by contacting customers to resolve delinquency, processing payments, and addressing complex account inquiries. Key responsibilities Perform outbound calls on past due accounts to facilitate resolution and process payments over the phone Research delinquent accounts to determine appropriate resolution actions and provide relief options to customers facing hardships Document account interactions and assist with overflow calls related to disputes and other inquiries Required qualifications High school diploma Minimum 1-year relevant experience in customer service or collections Strong computer skills, including proficiency in Word and Excel Ability to handle stressful conversations with tact and diplomacy Availability for two evening shifts per week and one Saturday shift every five weeks