Campus Service Representative

Job Description
Campus Service Representative (Full Time)
Department: All Openings, Facilities

ESSENTIAL JOB FUNCTIONS, RESPONSIBILITIES, QUALIFICATIONS, CONDITIONS, AND COMPETENCIES

To perform the job successfully, an individual must be able to perform the listed items satisfactorily

Job Title:

Campus Service Representative (CSR)

Position Summary:


Performs a wide variety of administrative duties including but not limited to, visitor management, answering phones, monitoring hand held radio, and monitoring camera feeds. Works under directions from Sr CSR and Facilities Management team.


Essential Job Functions


Possess a strong sense of urgency


Maintain discretion and confidentiality


Possess excellent situational awareness


Keep all logs, sign-in rosters, and other related documents current, log special incidents


Must be willing to work early morning, evening, night, weekends, and holidays


Greet all visitors in a polite and professional manner


Strong interpersonal, verbal, and written communication skills


Use and monitor handheld radio communication equipment


Notify and direct emergency responders as needed in accordance with procedures defined in Post Orders


Monitor camera feeds and immediately report any suspicious activity to the Facilities Management team


Assist guests/visitors with documented check in and check out procedures


Performs surveillance duties as assigned on foot, and whilst driving a golf cart


Initiate after hours notifications in accordance with procedures defined in Post Orders


Monitor all motor vehicle traffic in and out of the facility to include all parking lots


Perform and document hourly checks on all critical equipment as defined in Post Orders


Answer telephone calls and convey messages correctly and promptly to the appropriate persons


Follow all applicable safety rules and procedures


Maintain office area in a clean, neat, and professional manner


May be required to train and assist other employees


Other duties as assigned by Facilities Manager and/or Director


Safety And Policy Practices


The employee in this job must be knowledgeable in regard to the safety policies and procedures of the Company as described in the company safety manual. The employee must adhere to all said policies and procedures while supporting the goals and objectives of the organization and recognize the Companys need to achieve its business objective. Employee is responsible for complying with company hazardous waste disposal procedures.


Job Title:

Senior Campus Service Representative (CSR)

Job Code: 1419

Department:

8911-Facilities

Grade: P4

Pay Type:

Non-Exempt

EEO Classification:

Service Workers

Position Summary:


Performs a wide variety of administrative duties including but not limited to, visitor management, answering phones, monitoring hand held radio, and monitoring camera feeds, while initiating campus security protocols, procedures and measures. Works under directions from Facilities Management team. The Senior Campus Service Representative is responsible for developing and implementing schedules and protocols in a manufacturing environment, ensuring compliance with health and safety regulations. This role involves conducting facility inspections, managing team supplies and equipment, and serves as lead for the CSR team. Ensures adherence to safety and environmental standards, leads special and advanced Campus Service Representative projects, maintaining confidentiality and accurate records. Additionally, provides training, support, and performance guidance and feedback to staff, and execute preventive measures and CSR maintenance tasks as needed.


Essential Job Functions


Possess a strong sense of urgency


Maintain discretion and confidentiality


Possess excellent situational awareness


Keep all logs, sign-in rosters, and other related documents current, log special incidents


Must be willing to work early morning, evening, night, weekends, and holidays


Greet all visitors in a polite and professional manner


Strong interpersonal, verbal, and written communication skills


Develop and implement CSR schedules and protocols tailored to the manufacturing environment, ensuring compliance with health and safety regulations.


Conduct regular inspections of facilities to assess security and address any deficiencies, maintaining a checklist to ensure all tasks are completed effectively.


Manage inventory of CSR supplies and equipment, ensuring that resources are stocked and maintained properly.


Serves as lead and trains a team of CSR staff,


Ensure all CSR practices comply with company safety standards and EHS regulations, conducting training sessions as needed.


Maintain accurate records of CSR activities, incidents, and inventory, providing regular reports to management.


Lead special and advanced CSR projects, such as BOD and VIP visits, construction and vendor access and monitoring, campus events, tours, and Vero Beach Airport Authority AOA compliance.


Execute scheduled preventive maintenance tasks on machinery and equipment, including cleaning and replacing parts as needed.


Work as primary representative during FAA inspection and auditing of CSR processes, as well as with other regulatory and certifying agency inspections and audits.


Serves as lead with the ability to guide and willingness to receive and share practical knowledge, train, cross-train and mentor teammates within career path to perform necessary job functions and requirements in order to attain satisfactory levels of performance and production effectivity. Provides support, along with performance guidance and feedback to ensure a high level of service.


Adhere, maintain, assist and train teammates within career path to all departmental compliance requirements such as Safety, Environmental Protection, FOD and Tool Control, 5S and other assigned programs.


Perform audits of areas within the department as required to maintain compliance with all FAA and Piper operational requirements. Initiate related operational process or procedural corrective action, or request additional assistance from leadership or other support teams where necessary.


Perform duties of lower graded position within Career Path


Performs other duties as assigned


Safety And Policy Practices


The employee in this job must be knowledgeable in regard to the safety policies and procedures of the Company as described in the company safety manual. The employee must adhere to all said policies and procedures while supporting the goals and objectives of the organization and recognize the Companys need to achieve its business objective. Employee is responsible for complying with company hazardous waste disposal procedures.


Minimum Position Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Education and Experience


High school diploma or equivalent, or successful completion of a verifiable occupational training program; or equivalent combination of education and experience in lieu of high school diploma


Ability to operate security and safety equipment and tools effectively and safely


Knowledge and skillful use of security supplies, tools, and campus safety and security practices.


Ability to use hand tools, power tools, and Personal Protective Equipment (PPE), including proper fit and use of respirators as required


Ability to understand and follow all safety procedures and Safety Data Sheet requirements


Ability to work scheduled shift and hours, including overtime, early morning, evening, night, weekends, and holidays.


Ability to work with minimal supervision


o Campus Service Representative:


Previous experience in an industrial / campus security or monitoring role


Experience operating and maintaining campus security equipment


o Senior Campus Service Representative:


Previous experience in an industrial / campus security role, with at least 2 years in a team leader position preferred


Experience guiding and executing campus security and monitoring tasks


Experience operating and maintaining specialized security equipment


Physical Demands


Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate job specific equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift and carry up to 35 lbs. Other physical requirements include the ability to bend, kneel, crouch, twist, balance and reach above, out, and below.


Mental Demands


Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions need to be controlled. Demonstrates sensitivity to customer needs and expectations.


Working Conditions


Environmental Demands and Exposure to Hazards:Works primarily inside and may occasionally work outdoors. May be exposed to odors, chemical agents, dust, fumes, gases, sharp objects, hazardous or moving equipment, wet slippery floors, and extremes in temperature and humidity.


Interacts regularly with various staff and employees, and occasionally with vendors, suppliers, community members and regulatory agency representatives.


Operational Excellence


Supports all operational excellence initiatives ensuring full participation in all department services, continuous improvement efforts, and training programs.


Quality Assurance


Maintains a safe, orderly working environment including FOD compliance


Ensures that Piper Aircraft, Inc. corporate compliance policies are adhered to


Adheres to organization and department policies and procedures


Compliance


Responsible for ensuring compliance with laws, rules and regulations appropriate to job function.


Comply with all organizational policies and standards regarding ethical business practices.


Work ethically and with integrity; upholds organizational values.


Maintains compliance with OSHA regulations pertaining to Personal Protective Equipment (PPE), behaviors, and physical space.


Communicates Effectively


Ability to effectively present information and communicate effectively with all internal and external customers in both written and oral form.


Delivering timely communications that convey a clear understanding of the unique needs of different information exchanges related to functional tasks, workplace initiatives, requirements, and cross functional interactions.


Decision Quality


Makes good and timely decisions that keep the organization moving on-time with deliverables


Optimizes Work Processes


Knows and contributes the most effective and efficient processes to get things done, with a focus on continuous improvement.


Attention to Detail


Takes responsibility for a thorough, accurate, and detailed method of completing work tasks


Drives Results


Overcomes adversity, consistently achieving quality results - even under demanding deadlines and unexpected operating circumstances


Teamwork


Interacts, partners, and collaborates effectively with others, positively contributing to overall department and organizational deliverables and results.


Performs other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week including mandatory overtime may be required


P


American with Disability Act Requirements : External and Internal applicants, as well as position incumbents, must be able to perform the essential position responsibilities as listed in this position description either aided or unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.


All job requirements listed indicate the minimum level of knowledge, skills and ability deemed necessary to perform the job proficiently. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week including mandatory overtime may be required.


If you would like to set profiles, manage, and track your submissions you can register here