Veterinary Receptionist / Client Service Representative (CSR)

Job Type: Support Staff

Description & Requirements

Join Our Team! Veterinary Receptionist / Client Service Representative (CSR) – Full Time

Are you looking for a meaningful career where you can make a real difference in the lives of animals and the people who love them? Santa Clara Animal Hospital is seeking a Full-Time Veterinary Receptionist / Client Service Representative (CSR) to join our dedicated front desk team.

For over 30 years, Santa Clara Animal Hospital has provided trusted, high-quality veterinary care to a diverse array of patients. From dogs and cats to birds, reptiles, pocket pets, and exotics, we believe every creature deserves exceptional care.

About Us:

At Santa Clara Animal Hospital, our mission is to provide comprehensive, top-tier veterinary care with kindness and compassion. We’re a fast-paced, five-doctor practice that’s well-established and deeply trusted in the community. Our team genuinely loves what we do and enjoys having fun while we work. We prioritize the well-being of our staff and foster a culture rooted in support, understanding, compassion, and teamwork .

We offer:

• Competitive wages
• Medical, dental, and vision insurance
• 401k with match
• Paid vacation, sick time, and holidays
• Quarterly bonus opportunities
• Disability & life insurance

About the Role:

As a CSR, you’ll be the warm, welcoming face of our clinic. This role is ideal for someone who thrives in a busy environment, has excellent communication skills, and enjoys working with both animals and people.

Schedule: Full-time, four 10-hour shifts per week (3 days off weekly), with one 4-hour Saturday shift per month.

Key Responsibilities:

• Welcome clients and patients with compassion and professionalism
• Answer phones, manage reminders, and schedule appointments
• Maintain accurate records using veterinary software
• Process payments and invoices
• Collaborate with veterinary staff to support smooth daily operations
• Assist with client questions in-person and over the phone
• Keep the reception area & lobby tidy and organized

Qualifications:

• Previous receptionist or customer service experience (veterinary or medical setting preferred)
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment as well as manage a high call volume
• Comfortability around pets and their people
• Familiarity with veterinary software (e.g., Avimark, Cornerstone) is a plus
• High school diploma or equivalent required

Pay: $18–$20/hour, depending on experience