Service Supervisor

Location: 210 E Pleasant Run Rd, Desoto, TX 75115, USA Banner: Tom Thumb Job Description Position Summary The Service Supervisor oversees front-end operations to ensure a fast, friendly, and efficient customer experience. This role is responsible for supervising front-end associates, maintaining service standards, supporting operational execution, and assisting store leadership with daily front-end performance. Key Responsibilities Front-End Operations & Execution Oversee daily front-end operations, including checkout lanes, service desk, and customer flow Ensure registers are properly staffed and lines are managed to minimize wait times Monitor transaction accuracy, cash handling, and adherence to company procedures Maintain cleanliness, organization, and readiness of all front-end areas Leadership & Team Supervision Supervise, train, and coach front-end associates including cashiers, courtesy clerks, and service desk staff Provide direction during shifts to ensure productivity, efficiency, and service excellence Assist with scheduling, break coverage, and labor allocation Address performance issues and reinforce company policies and expectations Customer Service Deliver a high level of customer service and ensure a positive shopping experience Handle escalated customer concerns, returns, and service issues professionally Promote loyalty programs, digital tools, and store initiatives Ensure a friendly, welcoming atmosphere at all times Cash Control & Compliance Oversee cash handling procedures, including register counts, safe audits, and cash balancing Ensure compliance with all company policies, procedures, and audit requirements Support loss prevention efforts by monitoring front-end activity and identifying risksEnsure proper documentation and reporting of cash discrepancies Store Communication & Coordination Partner with store leadership and department teams to ensure smooth store operations Communicate priorities, promotions, and operational updates to front-end associates Support execution of store-wide initiatives and front-end programs Pay Transparency Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Equal Opportunity Employer Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io(option #4). #J-18808-Ljbffr