IT Systems Support Engineer

Description

The IT Systems Support Engineer will provide an excellent opportunity to develop expertise in designing, implementing, securing, and maintaining the organization's on-premises and cloud IT infrastructure. The ideal candidate will have one to three years of technical experience providing IT support to business users, maintaining and documenting IT infrastructure systems, a strong eagerness to learn, solid problem-solving abilities, and demonstrated interest in IT infrastructure, security, and system administration. This role offers hands-on experience with complex IT systems and the opportunity to develop technical skills under the guidance of senior team members.

Requirements

Job Duties:

• Assist with the design, planning, and implementation of IT systems and solutions based on business requirements

• Help evaluate and recommend appropriate technologies to achieve organizational goals

• Support senior engineers in deploying new systems and infrastructure components

• Assist in managing and maintaining the organization's cloud-based systems, on-premises infrastructure, server-based applications, network, storage systems, and endpoints

• Support efforts to improve reliability, stability, and security of cloud and on-premises environments

• Help maintain optimal performance of infrastructure systems through monitoring and routine maintenance

• Assist with implementing and testing backup and disaster recovery strategies to ensure data integrity and availability

• Provide level 2 and level 3 technical support for issues related to systems, networks, and applications

• Troubleshoot and resolve incidents, collaborating with cross-functional teams as necessary

• Analyze root causes of recurring problems and assist in implementing preventive measures

• Document technical issues and resolutions in ticketing systems

• Participate in IT projects, assisting with planning, design, implementation and documentation

• Support project coordination by tracking tasks, timelines, and deliverables

• Assist in implementing security best practices to safeguard systems and data from cyber threats

• Help ensure compliance with relevant industry standards, regulations, and internal policies

• Support regular security assessments and audits to identify vulnerabilities

• Monitor and respond to security alerts and incidents under senior systems engineer guidance

• Assist with managing security platforms (email security, phishing campaigns, vulnerability & penetration testing, etc.)


• Participate in security patch management and vulnerability remediation efforts

• Learn to develop automation scripts and tools to streamline system administration tasks

• Work with scripting languages (PowerShell, Python) to improve operational efficiency

• Assist senior engineers in implementing automated solutions and workflows

• Collaborate with IT teams, including service desk, network, cybersecurity, and third-party partners to ensure seamless IT operations

• Perform other duties as assigned

Education:

• A bachelor's degree in computer science, information technology from an accredited college or university in a related discipline. In the absence of a degree, directly related job experience serving in an IT System Administrator or Systems Engineering role, where a number of years, proven knowledge, and certifications may offset the degree requirement.

Requirements:

• 2+ years of experience in IT support, help desk, etc.

• 1+ years of hands-on experience in IT systems administration

• Experience imaging and deploying Windows desktops/laptops (Microsoft Intune)

• Experience with basic networking & troubleshooting (DNS, DHCP, TCP/IP, VPN)

• Experience supporting/administering Microsoft 365/Office 365 environments

• Excellent analytical and problem-solving skills
• Ability to work flexible hours in multiple time zones for critical incidents and/or system upgrades, etc. and on-call rotation
• Willingness to travel occasionally for infrastructure maintenance/upgrades, etc.
• Excellent written communication (documentation, emails, incident reports)
• Professional demeanor and customer service orientation
• Strong communication and collaboration skills
• Ability to work in a fast-paced and dynamic environment
• Must successfully complete a criminal background check, drug screen and E-verify

Required Technical Skills:

• Windows 10/11 installation, configuration, and troubleshooting

• Windows Server 2016/2019/2022 basic administration

• iOS and Android installation, configuration, and troubleshooting

• macOS installation, configuration, and troubleshooting

• Windows print server and printer management configuration, and troubleshooting.

• Microsoft Intune mobile device enrollment

• Basic experience administering and maintaining Identity Management platforms (Active Directory, Okta, Microsoft EntraID, etc.)

• Security patch management for Windows, macOS, iOS, and Android platforms

• Phishing email identification and user education

• Basic experience with system automation and scripting (PowerShell, Python, etc.)

• Technical documentation writing (SOPs, runbooks, how-to guides)

Preferred Qualifications:

• Experience with Okta and/or Microsoft Entra ID
• Experience with mobile device management (MDM) solutions (Microsoft Intune, NinjaOne)

• Experience with security tools like Zscaler, SentinelOne, DarkTrace, KnowBe4, etc.

• Experience supporting VoIP/telephony systems (Cisco, Teams Phone)

• Experience supporting conference room AV equipment and collaboration tools

• Experience with cloud platforms (Microsoft Azure) at a basic level

• Foundational knowledge of networking (Firewalls, SD-WAN, VPNs, VLANs, etc.)

• Foundational experience with Windows Autopilot / Azure AD Join deployment