AI Strategy & Enablement Lead

Primer AI Enablement Role

Lead AI enablement across Primer. Act as the senior connective tissue between AI and every function, identifying where AI can materially improve how teams operate.

Drive adoption through leaders, not around them. Partner with functional leaders to identify high-impact AI opportunities, set priorities, and hold teams accountable for adoption and outcomes.

Scale AI-powered ways of working. Coach teams to design and implement their own AI workflows, building internal capability rather than creating dependency.

Own Claude adoption and AI knowledge-sharing. Drive usage, training, best practice, and a shared library of prompts, skills, workflows, and reusable context.

Maximise value from Primer's AI tooling. Stay close to our existing stack, surface relevant AI capabilities, and ensure teams use the tools we already pay for effectively.

Keep Primer ahead of the curve. Track the AI landscape, evaluate what matters, and make clear recommendations on what to adopt, pilot, or ignore.

Shape and execute Primer's AI strategy. Turn business needs into practical AI initiatives, secure senior alignment, and drive delivery through cross-functional execution.

Scale AI responsibly. Partner with Security and relevant leaders to ensure AI adoption is safe, ethical, compliant, and aligned with Primer's values.

Build lasting AI literacy. Create self-serve infrastructure for onboarding, training, use cases, tools, and learnings so AI capability compounds over time.

Measure business impact. Define and report on the metrics that matter: time saved, quality gains, productivity, customer impact, and ROI.

What we'd love to see: 3-6 years of relevant experience. Experience in AI enablement, operations, transformation, change management, strategy, or a high-growth technology environment.

Deep, practical AI fluency. You use AI tools daily, have strong opinions on where they create value, and can translate that expertise into scalable business adoption.

Proven change leadership. You have successfully shifted how teams work through enablement, structured rollout, stakeholder engagement, and clear accountability.

Executive-level stakeholder management. You can influence credibly from ICs to C-suite, challenge leaders constructively, and turn ambiguity into aligned action.

High-agency coaching mindset. You build capability in others, create repeatable systems, and know when to coach, co-build, push, or escalate.

Structured, analytical thinking. You diagnose problems clearly, evaluate trade-offs, build evidence-based recommendations, and measure outcomes rigorously.

High ambition and bias for action. You move fast, experiment intelligently, raise the bar, and bring energy to helping Primer work differently.

Nice to have: Prompt engineering expertise. A structured approach to prompt design, refinement, and teaching others how to improve AI outputs.

BI or data tooling experience. Familiarity with Omni, Looker, or similar tools, especially for AI-assisted querying and workflow optimisation.

B2B SaaS, fintech, or payments context. Experience in environments similar to Primer's operating model, customer base, and product complexity.

Programme management experience. Ability to run multiple workstreams, manage senior stakeholders, and deliver measurable outcomes with limited oversight.

A typical interview process:

• An initial intro call with a Talent Partner
• An interview with the Hiring Manager
• Challenge Stage - Contextualised to the role
• A final, values-alignment interview

What's the culture like at Primer?

We're building a culture where people can do their best work and be proud of the impact they have. You'll be working with people who are mission-driven, smart, and reflective, and who are genuinely invested in building exceptional products and delivering success for our merchants. We work remotely, and have done since day one. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships through great remote working practices and thoughtfully designed face-to-face time, including workations, our annual company retreat, and co-working space access worldwide. The work is challenging. Scaleups are a challenge, and building category-defining products is a challenge. But there's a meaningful difference between a challenge and a struggle. At Primer, the right challenge comes with the right support: strong onboarding, a collaborative environment, and a team that is genuinely invested in your success. It's never something you face alone.

Our benefits:

We are fully remote and globally distributed; and have been since day one Competitive share options Uncapped holiday, with 25 days minimum to be taken Co-working space access Workations & Company Retreat The best equipment for your role £500 towards your home office setup Generous learning budget Private Medical Insurance A broad set of additional perks and benefits (depending on location)

Don't meet every single requirement?

At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification listed, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees and adopts a zero-tolerance approach to discrimination, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage and civil partnership, or any other background or belief.