Member Service Representative

Epic Golf Club | Scottsdale, AZ (On-site) Member Services Representative Epic Golf Club is seeking a highly organized, service-driven Member Services Representative to join our growing Scottsdale-based team. This role focuses on creating exceptional golf and travel experiences for our members by coordinating reciprocal play opportunities through our exclusive member network. You’ll be a key point of contact for members, handling requests with precision, professionalism, and a high-touch service mindset. Full-time – 40 hours per week In-office, Scottsdale, AZ Key Responsibilities Deliver exceptional, high-touch service to Epic members Coordinate 150–200 reciprocal play requests per month, with strong attention to detail and accuracy Serve as a primary point of contact for member questions, special requests, and service needs Facilitate member-to-member tee time arrangements through our private club network Communicate clearly and professionally via email, SMS, and phone Ensure all member preferences and details are captured accurately and fulfilled promptly Maintain internal systems and process documentation to support efficiency and service quality Partner with the Member Services team and leadership to flag trends, share insights, and support solutions Troubleshoot member issues and deliver thoughtful, solution-oriented outcomes Qualifications Experience in a client-facing, service-focused role (hospitality, luxury service, travel, or similar preferred) Familiarity with golf and private club culture is a strong plus Strong organizational and communication skills with the ability to manage multiple requests at once Detail-oriented with excellent follow-through and a proactive mindset Professional, polished, and comfortable supporting VIP-level member interactions Comfortable adapting to a fast-paced, evolving environment Tech-savvy with the ability to learn and work across multiple systems #J-18808-Ljbffr