Customer Service Representative

Job Responsibilities Excellent interpersonal and communication skills to interact with parents and hospital visitors courteously and empathetically, addressing their concerns and needs effectively. Strong organizational skills and attention to detail to manage patient records, appointment scheduling, electronic medical records, and billing processes accurately and efficiently. Problem‑solving: Ability to resolve patient issues, complaints, and inquiries promptly and effectively, demonstrating patience, empathy, and professionalism. Technical skills: Proficiency in using electronic health record (EHR) systems, scheduling software, and other healthcare administrative tools to input and retrieve patient information and update records accurately. Time management: Capability to handle multiple tasks simultaneously in a fast‑paced environment, such as answering phone calls, greeting patients, and coordinating appointments, while maintaining accuracy and effectiveness. Demonstrates resilience and the ability to remain calm and composed under pressure, especially during busy periods or when dealing with challenging situations. Teamwork and collaboration: Ability to work collaboratively with other non‑clinical and clinical team members, including doctors, veterinary nurses, and leadership, to coordinate patient care and ensure seamless service delivery. Qualifications Minimum of 1 year related experience required. Benefits NVA offers a comprehensive benefits program including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Equal Opportunity Employment NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr