MyChart Patient Portal Specialist

Mychart Engagement Representative

Responsible for enrolling required percentage of SMHCS patients for the MyChart Patient Portal. Provides technical assistance with account setup, password resets, verification, and general navigation. Ensures patients are able to use the various features of MyChart including proxy access, self-scheduling, messaging, information sharing, prescription refills, billing, telehealth, and remote monitoring. Introduces consumers to the depth and breadth of services offered by SMHCS and assists them in finding solutions for their healthcare needs. Serves as a brand advocate for SMHCS.

Required Qualifications

• Require an Associate degree or two (2) years relevant experience in a technical or service-related field can substitute for required degree.
• Require a minimum of three (3) years of experience in a customer service setting.
• Require demonstrated proficiency in navigating web-based programs.

Preferred Qualifications

• Prefer two (2) years of previous technology or health care experience.
• Prefer demonstrated ability to troubleshoot technical issues.
• Prefer demonstrated effective verbal and written communication skills.
• Prefer demonstrated interpersonal relations and customer service skills that reflect the standards of SMHCS.
• Prefer demonstrated knowledge of the healthcare industry.
• Prefer demonstrated computer proficiency in Microsoft 365 applications.
• Prefer demonstrated organizational skills.
• Prefer demonstrated ability to work well with a diverse public.
• Prefer demonstrated familiarity with Epic or other EHR platforms.

As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse.