Operations Coordinator (Bilingual)

Operations Coordinator (Bilingual)

The Front Office Coordinator is responsible for managing the daily operations of the school front office and serving as the primary point of contact for families, students, and visitors. This role ensures front office systems operate efficiently, supports family communication, and assists with key operational processes such as attendance follow-up and student information management.

The Front Office Coordinator works closely with the Director of School Operations and school leadership team to ensure front office systems support strong communication, organization, and family engagement.

Responsibilities

Front Office Operations

• Manage daily front office operations and maintain an organized and welcoming environment
• Serve as the primary point of contact for families, students, and visitors
• Ensure front office procedures are implemented consistently and efficiently
• Family Communication & Support
• Provide timely and professional communication with families
• Support families with questions related to school processes and systems
• Ensure families receive clear and helpful information when interacting with the school

Attendance Communication

• Conduct daily attendance phone calls to families of absent students
• Maintain accurate attendance communication records
• Support attendance follow-up systems to ensure strong student attendance

Visitor Management & School Safety

• Manage visitor check-in and check-out procedures
• Ensure visitors follow school safety protocols
• Maintain front office security and visitor documentation

Student Information Support

• Support the maintenance of accurate student information in school systems
• Assist with basic student documentation coordination as needed
• Collaborate with school operations staff to ensure accurate student information records

Administrative Coordination

• Support administrative tasks that contribute to efficient school operations
• Assist school leadership with scheduling and operational coordination as needed

Qualifications

• A minimum of 2-3 years of work experience
• Spanish fluency (preferred)
• Experience in education or non-profit fields (preferred)
• Outstanding project management, organizational skills, and extraordinary attention to detail
• Strong communication skills.
• Conveys information in a way that is strategic, honest, timely, and respectful
• Demonstrated ability to multi-task and work within an ambiguous, fast-moving, start-up environment, while driving toward clarity and solutions
• Pass a criminal background check, as required by law

The starting salary for this position is $42,000 and includes a highly competitive benefits package. Opportunities for performance-based bonuses are also available.

Benefits Include:

• Up to 12-weeks paid parenting leave
• Two PPO Health Plan Options
• Vision
• Dental
• Accident Insurance
• Critical Illness
• FSA
• HSA
• Life Insurance
• Short & Long-Term Disability
• Licensure & Tuition Assistance
• 403B/401K Roth Retirement Options with employer match up to 10%
• Employee Assistance Program
• Extended Employee Assistance Program
• Paid Time Off with unlimited rollover
• End of the year Merit Increase
• Annual Wellness Screenings

KIPP Indy Public Schools is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law.