Member Service Representative

Job Description

Job Description

Member Service Representatives | $20/hr. | Albany, NY

This is a great opportunity to apply your retail or service industry experience in an office setting. Multiple openings are available. 

Important schedule & onsite requirements:

• This is an onsite position in Albany.
• Hours of operation are Monday through Friday, 7:00 a.m. to 7:00 p.m. and Saturday, 8:00 a.m. to 2:00 p.m.
• We have varied shifts available between these hours M-F.
• Employees are scheduled to work every other Saturday .
• Full-time positions are based on a 40-hour work week: Shifts are typically eight hours in length and include a 30-minute unpaid meal period.
• When scheduled to work a Saturday shift, employees receive a day off during the same work week.
• Schedules may vary week to week and can include both opening and closing shifts, as well as Saturdays.

• Additional Requirements:
  • High school diploma/GED
  • Customer service experience
  • Strong communication and problem-solving skills
  • Comfort handling 75+ calls per day in a fast-paced environment
  • Strong attention to detail
  • Ability to navigate multiple computer systems
  • Reliable attendance and flexibility to work 7-7, M-F, and 8-2 on Saturdays (40 hours/week)
  • Potential for hybrid flexibility after 6 months and fully trained.

What you'll do:

In this high-volume call center role, you’ll assist members by phone, triaging calls, answering questions, resolving issues, processing transactions, and connecting members with the appropriate team when needed.

What you’ll need:

If you enjoy helping people, can stay composed in a fast-paced environment, and are comfortable being on the phone throughout the day, this could be a great career growth opportunity for you.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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