Executive Deskside Support Engineer
Full-time
Info Way Solutions
Job Description: Executive Deskside Support Engineer
Onsite – No Remote
Des Moines, IA
Role: Executive Deskside Support Engineer – VIP Support
Domain: End User Computing (EUC) / Workplace Services
Preferred Experience: 5–8+ years
Key responsibilities
- Provide dedicated white-glove IT support to C-suite executives and VIP users.
- Troubleshoot Windows 10/11, laptops, desktops, Surface devices and peripherals.
- Support Microsoft 365: Outlook, Teams, OneDrive, SharePoint and Office applications.
- Handle iPhone, iPad and Android device support.
- Provide executive meeting and conference-room AV support.
- Troubleshoot VPN, Wi-Fi, LAN, MFA and Microsoft Entra ID.
- Manage tickets, incidents, escalations and end-to-end resolution.
- Support executive onboarding, offboarding and device provisioning.
- Maintain strict confidentiality and professional communication.
6 must-have skills for screening
Must-have skill
What to look for
1. VIP / Executive Support
C-suite, senior leadership support
2. Windows & Desktop Support
Windows 10/11, hardware, peripherals
3. Microsoft 365
Outlook, Teams, OneDrive, SharePoint
4. Endpoint Management
Intune, SCCM, Autopilot
5. Network & Identity Support
VPN, Wi-Fi, MFA, Entra ID
6. ITSM & Troubleshooting
ServiceNow, ticket ownership, incident management
Important screening criteria:
- Prioritize candidates with actual executive/VIP support experience.
- Strong customer service and professional communication are essential.
- Conference-room and Teams meeting support is an advantage.
- 5–8+ years of experience is preferred.
- Must be available to work onsite in Des Moines, Iowa.
Vacancy posted 1 day ago
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