Call Monitoring & Quality Assurance Manager
Citizens
A financial services organization in Johnston is seeking a Call Monitoring Manager to oversee the call monitoring program. You will lead a team focused on quality assurance, develop processes to align with business needs, and collaborate with operations and training teams for effective coaching. Ideal candidates will have experience in call monitoring and a strong leadership background. This role offers a structured work schedule and the opportunity to enhance customer interactions. #J-18808-Ljbffr
Vacancy posted 7 hours ago
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Citizens Financial Group, Inc.
Johnston, RI2 days ago
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