Quality Control Analyst

Key Responsibilities Evaluate decisions, process adherence, and regulatory requirements for compliance with applicable state and federal laws, and adherence to established guidelines and Service Level Agreement (SLA) Evaluate and monitor quality of documentation for completeness, accuracy, and adherence to internal standards to identify issues and reduce potential risk exposure to Navy Federal Perform and validate in-depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures Quality review and audit documentation, files, and/or transactions individually or in aggregate to determine if processes and documentation comply with internal policy and procedures, and/or government regulations Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions Ensure quality through data integrity and risk management Stay abreast of applicable changes in the industry, as well as, federal regulations, and state laws and understand impacts or changes to processes Agile and flexible to changes whether driven by industry, investors, company, or department initiatives/mandates Recognize red flag/ potential misrepresentation and identifying appropriate channels of reporting Monitor corrective action to ensure prompt, consistent, and effective remediation Research escalated issues as needed and determine or collaborate with team on the resolution Gather, analyze, and synthesize data for presentations and reports Assist in ensuring a compliant Quality Control Program Maintain clear and organized documentation in relation to quality and noted deficiencies identified Perform other duties as assigned Required Qualifications Bachelor’s Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience Basic knowledge or experience of the industry Basic knowledge of credit union, and/or lending or banking principles, systems, policies and techniques Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems Effective customer service focus and relationship management skills Effective skill using innovative thinking to solve problems and facilitate the decision-making process Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals Effective skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization Experience managing multiple priorities independently and/or in a team environment to achieve goals Advanced skill maintaining accuracy with attention to detail and meeting deadlines Advanced word processing, presentation software and spreadsheet skills Effective research, analytical, and problem-solving skillsKnowledge of operational and regulatory risk controls, concepts, and practices Basic knowledge of Navy Federal’s functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives #J-18808-Ljbffr