Customer Support Coordinator (3rd/Third Shift)

We’re looking for a Customer Support Logistics Coordinator to keep our freight moving and our drivers grooving in a fast-paced, jargon-free environment. In this role, you’ll master our Freight Optimizer system, keep account managers and customers updated, and monitor daily pick-ups to ensure everything arrives on time. You'll also be the ultimate co-pilot for our drivers—taking check calls, providing routing directions, and resolving any overages or damages that pop up along the way. If you love solving puzzles and want a supportive team that actually listens to your ideas, we want to hear from you. Skip the stiff cover letter, hit Apply Now, and let's chat!

salary: $22.99 - $25 per hour
shift: Third
work hours: 11 PM - 7:30 AM
education: High School

Responsibilities

What your day-to-day will look like:

• Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system
• Update account managers on problem loads and what actions have been taken; update receivers and customers on status of loads
• Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition
• Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes
• Investigate product overages, shortages, damages, and complete appropriate documentation
• Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers
• Provide detailed directions and instructions to properly route drivers

Skills

• Customer Service
• Call Center
• Call Center Support
• Administration
• Computer Skills
• Coordination
• Data Entry
• Customer Support

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.