Alliance Concierge - Washington D.C.

What's the role? We're looking for an Alliance Concierge who will work hand-in-hand with customers through rolling out new products, adoption, and training. This is a high-impact role that will be boots-on-the-ground as an extension of our property management partners' own teams - sitting alongside their leasing and operations staff, understanding their product needs, and driving the rollout from signed contract to fully live, adopted, and thriving. This role lives at the intersection of trust and advocacy. You represent Bilt fully while showing up for the partner as someone who's genuinely "on their team." The best people in this role are the ones partners forget aren't actually their own employees. We are currently only seeking candidates who live in Washington D.C. and are willing and able to travel to partners 100% of the time. In this role you will... Act as the primary on-the-ground point of contact for partner leasing and operations teams during rollout Guide partners through implementation of new products, working through go-to-market plan, goals, and timeline Support clients through change management, helping teams embrace AI and integrate it into core processes Take ownership over strategic accounts, translating partner product needs, friction points, and feature requests back to Bilt's product and account management teams Troubleshoot issues in real time Build trusted, long-term relationships with partner teams - lead data-driven conversations that tie AI performance to KPIs and long-term objectives Travel within your region to be on-site with partners for launches, training, and check-ins Spend time with both corporate and onsite teams, with the ability to work with multiple levels of stakeholders Balance full loyalty to Bilt's mission and standards with genuine responsiveness to each partner's specific needs In terms of qualifications we're seeking: 3-5 years of experience in AI, implementation, customer success, account management, or operations Willingness to travel regionally, up to every week, for on-site launches and partner support Comfort operating as an embedded partner resource - representing another organization's day-to-day needs while staying fully aligned with your own company's mission Strong training and change-management skills - you can get busy leasing teams to actually adopt something new Excellent relationship-building instincts; you earn trust quickly and keep it Detail-oriented project management skills to run multiple concurrent rollouts A true "no job too small" attitude - you solve problems, you don't just flag them Nice to have: Experience in multifamily, property management, or proptech Experience with property management software (Yardi, RealPage, MRI, etc.) Background in CX or implementation at a B2B SaaS or proptech company Experience managing partner relationships where you represent one company's product inside another's operations Benefits: Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We've got you and your family covered from day one. 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we're here to help you get there. Commuter FSAs - We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive. UNLIMITED PTO - Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it. Exclusive Employee-only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt. Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week. At Bilt, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt's salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations. We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process. Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time. The salary range for an Alliance Concierge is $70,000-100,000 and will be eligible for equity and an annual performance-based bonus. Bilt