Technical Support Analyst

Virtual Vocations Inc

As a remote Technical Support Analyst in a full-time capacity, the successful candidate will resolve escalated technical issues related to configuration, integration, environment, and data, while managing a ticket queue and collaborating with Engineering for code-level defects. Key responsibilities Serve as the Tier 2 escalation point for technical issues from Tier 1 Client Advocates and AI agents Investigate, diagnose, and resolve client-reported technical issues using diagnostic tools and knowledge bases Manage an assigned ticket queue within Salesforce Service Cloud, ensuring timely updates and resolutions according to SLAs Required qualifications Bachelor's Degree in a technical field with at least 5 years of experience in a technical support or related role Strong technical acumen to distinguish between configuration, data, and integration issues versus true code-level defects Experience with database, APIs, and SQL troubleshooting Ability to manage a high-volume ticket queue and prioritize effectively Collaborative mindset for working across Client Support and Engineering teams

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Technical Support Analyst in United States vacancy

Technical Support Analyst
$66k - $88k
...Role Overview Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client support, technical investigation, and operations. In today's evolving...
Suggested
Immediate start
Shift work
Night shift
Afternoon shift
Early shift
Sureify
Oregon State
2 days ago
Technical Support Analyst II
...name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain... ...our mission to feed the world. Position Description: The Technical Support Analyst II is responsible for delivering advanced technical support...
Suggested
Local area
Immediate start
Flexible hours
Weekend work
Afternoon shift
Farm Credit Bank of Texas
Austin, TX
19 hours ago
Technical Support Analyst
...IT Support or Technical Support Location : Bellevue WA Job Type: Full-Time Position Job Summary We are looking for an IT Support professional to provide technical assistance to end users, troubleshoot hardware and software issues, and ensure smooth day...
Suggested
Full time
Work at office
Quantum World Technologies Inc.
Washington DC
2 days ago
INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / EMERGENCY APPOINTMENT HOMELESSNESS
...Information Technology Technical Support Analyst II The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified...
Suggested
Permanent employment
Local area
County of Los Angeles
Los Angeles, CA
4 days ago
Technical Support Analyst II
$28.24 - $47.07 per hour
...General Purpose The Technical Support Analyst II will provide the support for all end user computing hardware, software, and networking equipment and will provide leadership and knowledge sharing with the Technical Support Analyst I. This position will interact with all...
Suggested
Full time
Part time
Casual work
Work at office
Local area
Rotating shift
Afternoon shift
Holland & Hart LLP
Eastern, KY
3 days ago
Technical Support Analyst I
$45k - $53k
...our awesome Customer Success Managers, Deployment, Technical Service, Customer Experience, and Production Support teams. About the Role: Reporting to the Sr.... ...there's a clearly defined path to Technical Support Analyst II and beyond for someone who's coachable and consistent...
Hourly pay
Permanent employment
Local area
Flexible hours
Rotating shift
Invoca
Denver, CO
3 days ago
DSCS Technical Support Analyst
...Dscs Technical Support Analyst Location: Glendale, AZ Duration: 12-month Contract Work Type: Onsite US Citizenship required Job Summary: In this role, you will participate in the programming and configuration of an enterprise resource planning (ERP) application...
Contract work
Global Technical Talent
Glendale, CA
4 days ago
Technical Support Analyst
...Technical Support AnalystAtlanta, GACarr Allison is a well-regarded civil litigation firm, boasting a team of over 150 attorneys across the... ...our priority and your work truly matters.The Technical Support Analyst is responsible for assisting the end user to ensure that...
Work at office
Remote work
Monday to Friday
Flexible hours
Shift work
Weekend work
Carr Allison
Chattanooga, TN
5 days ago
Technical Support Analyst
...Job Title: Technical Support Analyst 2 Job Location: Petersburg, VA Job Duration: 10 Months (possibility of extension) Description: The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional...
Weekend work
Afternoon shift
Integrated Resources
Petersburg, VA
5 days ago
Technical Support Analyst
...Technical Support AnalystApex has an opportunity for a Technical Support Analyst for our client in the Greater New Haven Connecticut area. Here are the details:Position: Technical Support Analyst Location: Remote Rate: Negotiable based on experience Duration: 5+ MonthsPosition...
Work experience placement
Remote work
Software Technology Inc
New Haven, CT
1 day ago
Technical Support Analyst
...Technical Support AnalystIt's fun to work at a company where people truly BELIEVE in what they're doing! We're committed to bringing passion... ...of Work for consideration.Job Summary:The Technical Support Analyst will apply systems analysis techniques and procedures, including...
Work at office
Afternoon shift
United Fidelity Bank
Evansville, IN
5 days ago
Technical Support Analyst
...reflecting our strong culture, industry leadership, and commitment to excellence. Who We Need We’re currently looking for a Technical Support Analyst with 1+ year of customer service experience (2+ years of technical support experience preferred) to join our award‑winning...
Flexible hours
HCSS
Sugar Land, TX
4 days ago
Enterprise Technical Support Analyst
...ABOUT THIS POSITION We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar’s most strategic clients. The Enterprise Technical...
Full time
Live out
Local area
Flexible hours
Waystar
Louisville, KY
4 days ago
Technical Support Analyst
...Role: Technical Support Analyst 3 Location: Warrenton, VA 20187 Long term Description: This role is 100% ON SITE from Day 1, with some (up to 20%) travel for up to 2 months (Warrenton, VA) to support a new site. The agency will pay for travel expenses such as...
Local area
Remote work
Concord IT Systems
Warrenton, VA
2 days ago
Technical Support Analyst
...Technical Support AnalystLocation: Pine Forest Dr, Colonial Heights, VADuration: 4 MonthsKey ResponsibilitiesIdentify & Resolve: Act as the primary filter for incoming technical requests, resolving 70-80% of issues on the first call.Ticketing & Documentation: Maintain...
Interim role
Remote work
GlobalPoint
Blackstone, VA
2 days ago
Technical Support Analyst
...A financial services firm in Virginia is seeking a Technical Support Analyst to join their team in on-site in Vienna. About the Opportunity: Schedule: Monday to Friday Hours: Standard business Setting: Onsite Responsibilities: Provide end-to-end desktop...
Monday to Friday
Tandym Group
Vienna, VA
5 days ago
Technical Support Analyst
$23 - $30 per hour
...Technical Support Analyst At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been...
Hourly pay
Live in
Remote work
Flexible hours
RELATIENT
United States
3 days ago
Technical Support Analyst
$5,200 per month
...Technical Support AnalystThe American Enterprise Institute (AEI) seeks a full-time, in-person technical support analyst to assist Institute staff with their information technology needs.This position is not supervisory and reports to the director of information technology...
Full time
Work experience placement
Internship
Work at office
Immediate start
Relocation
Flexible hours
American Enterprise Institute
Washington DC
2 days ago
Technical Support Analyst
...in New York and brings deep expertise in finance and AI.Why This Role MattersWe're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs customer). You will be...
Full time
Contract work
Work at office
TABS inc.
New York, NY
5 days ago
Technical Support Analyst
...Technical Support AnalystElliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture... ...Elliott Davis, PLLC), a licensed CPA firm.The Technical Support Analyst is responsible for providing desktop support and limited...
Full time
Contract work
Work at office
Remote work
Relocation
Elliott Davis
Greenville, SC
4 days ago
Technical Support Analyst
...being the Best Healthcare Company in The Midwest. Based in Louisville, Kentucky, our Home Office team is looking for a Technical Support Analyst who will be responsible for IT support for all Trilogy entities. In this role you'll handle answering inbound calls, placing...
Weekly pay
Work experience placement
Work at office
Local area
Home office
Trilogy Healthcare Services
Louisville, KY
1 day ago
Technical Support Analyst
...Technical Support Analyst We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and technical aspects of our IP products Foundation...
Full time
Work experience placement
Work at office
Shift work
Innovative, From Clarivate
Ann Arbor, MI
3 days ago
Technical Support Analyst
...Technical Support AnalystThe Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for building and maintaining our key client relationships, and to provide advanced administrative...
Work at office
Kyruus
Phoenix, AZ
1 day ago
Technical Support Analyst I
$63.65k - $108.21k
...BAE Systems Cyber Security Products Support EngineerBAE Systems Cyber Security Products (CSP) group is looking for a motivated junior... ...sales support of BAE SYSTEMS CDS products.Perform professional technical work that requires in-depth knowledge and diversified application...
Civilian Contractor
Full time
Work at office
Local area
Remote work
Home office
BAE Systems USA
Reston, VA
1 day ago
Technical Support Analyst
$59.2k - $85.75k
...audio processing platforms. Experience supporting live production events, including managing... ...to track, report and collaborate on any technical issues or concerns Ability to prioritize... ...Critical Business Events: Our analysts provide technical expertise for live production...
Full time
Worldwide
Moody's
Charlotte, IA
2 days ago
Technical Support Analyst
...Technical Support Analyst At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians....
Full time
Remote work
Shift work
Weekend work
BayCare
Tampa, FL
4 days ago
Technical Support Analyst 4
...Technical Support Analyst 4 Location: Petersburg VA 23803 Duration: 6 Months IT Service Support- PC Refresh Client has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth. The position...
Work at office
GlobalPoint
Petersburg, VA
2 days ago
Technical Support Analyst
...Technical Support EngineerLocation: Hampton Roads, VAEmployment Type: Full-TimeJob SummaryThe Technical Support Engineer will be required to handle internal and external customer interactions via email, phone, online and/or messaging applications in support of Zscaler'...
ATG
Hampton, VA
1 day ago
Technical Support Analyst 4
...VDH Technical Support Analyst III (Hybrid)Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including...
Work experience placement
Work at office
Relocation
Beyond SOF
Petersburg, VA
1 day ago
Technical Support Analyst
...Technical Support Analyst IShamrock Trading Corporation is a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology...
Work at office
Relocation
Shamrock Trading Corporation
Charlotte, NC
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Analyst. Be the first to apply!