Service Manager

Job Description

Job Description

About us

FRONTIER A/C, HEATING, & REFRIGERATION is a small business in Mission, TX. We are professional, agile, innovative and our goal is to To be the premiere HVAC service company in the RGV.

Our work environment includes:

Modern office setting

Food provided

Growth opportunities

Frontier A/C is looking to expand its local footprint and we're searching for a committed and honest individual that wants to share their expertise as well as grow together as a team.

The service manager will overlook service techs, and vehicles, and may oversee a department or an office within the company. You will be expected to maintain a well-trained team that is up to date on new technology, uses tools and materials properly, and provides each customer with quality workmanship. As a service manager you will provide customers with price estimations for parts and labor; effectively estimate project hours for specific services and coordinate with the team to shorten downtime.

-Responsible for the profitability of the service department

-Responsible for making sure that all Service Technicians are properly trained.

-Supervises the Service Dispatcher(s) and parts person if applicable.

-Review all service invoices daily, this includes comparing time cards to the invoices and spot-checking pricing.

Make sure that the Service Technician detailed the invoice in a thorough manner so the customer understands the service rendered and that the problem was taken care of.

-Order parts as needed, as parts are received pull service orders, and have the dispatcher schedule work.

-Review all warranty invoices, making sure that all valid warranty issues are being addressed to the vendor, parts, misc. field materials and labor.

-Responsible for determining and setting service inventory policies and pricing.

-Securing work for the service department and revenue generation.

-Make sure that all service vehicles are clean, stocked, running properly, etc.

-Monthly vehicle and tool inspections

-Plan for seasonal fluctuations in the business by making sure maintenance contracts are offered to all customers and meeting contract sales goals.

-Maintenance of service inventory stock

-Coordination and implementation of the service marketing calendar.

-Tracking and approval of Service Technician commissions.

-Performance reviews and increases

-Assist with collections.

-Approve on-call schedule

-Technical analysis for customer questions/phone calls.

-Other duties as assigned