Customer Support Representative II

Select how often (in days) to receive an alert: Customer Support Representative II Date: Aug 26, 2026 Location(s): Miami, FL, US, 33134 Company: NextEra Energy Requisition ID: 95104 Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industryleading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join ouroutstanding team and help shape the future of energy. Position Specific Description Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industryleading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join ouroutstanding team and help shape the future of energy. Join the Energy That’s Powering Florida’s Future If you’re looking for a career with purpose, stability, and growth, this is your moment. Customer Support Representative II – Miami Starting Pay: $18/hour Position Type: Full-Time, On-site (not remote) Why You’ll Love Working Here Be part of a company known for industry-leading reliability Make a real impact by supporting customers across Florida Join a team that values growth, training, and internal career paths Enjoy the stability and benefits that come with working for a major energy leader Paid Training to Set You Up for Success We invest in you from day one 6-8 weeks of comprehensive paid training Monday thru Friday from 9AM-5PM Anticipated start date: September 28, 2026 Training is on site and mandatory, ensuring you’re fully prepared for the role Your Work Schedule upon completion of Training – 40 hours per week: Monday- Friday 10AM - 7PM with one weekday off. Weekend shift required: Saturday 9AM-5PM and Sundays off Overtime opportunities are available! Job Duties & Responsibilities Receives inbound calls andresponds to customer requests, inquiries, complex billing, complaints or high bills Handles situations which require adaptation of response Identifies who will handle more complex calls Assists with agency inquiries and Medical Essential Service Program (MESP) Transfers or refers sales leads Reports fraudulent conditions to management Performs other job-related duties as assigned Required Qualifications Experience: 0+ years Preferred Qualifications NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more. Employee Group: Non Exempt Employee Type: Full Time Job Category: Customer Service Organization: Florida Power & Light Company Relocation Provided: No NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e‑mail to View email address on click.appcast.io , providing your name, telephone number and the best time for us to reach you. NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see our policy for more information. #J-18808-Ljbffr