Bank Client Service Rep

Job Description
Job Description Branch Location: Hialeah, FL

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Relationship Building
• Exhibit consistent relationship building including, but not limited to:
o Prepare for various customer interactions
o Build rapport
o Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
o Match customer needs to Seacoast Bank products and services
o Confidently and proficiently explain Seacoast Bank products and services to customers
o Proven ability to create and enhance relationships based on customer needs
o Ask for referrals from new and existing customers
o Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.

• Respond promptly to customer needs and requests for service.
• Quickly seek out appropriate people in more complex financial matters.
• Able to balance business needs with customer requests while managing potential risk to bank.
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
• Participate in community, charitable or civic events.
• Deliver presentations regarding banking products/services through networking events.
• Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization to develop trusting and cooperative working relationships.
• Ability to acquire an NMLS registration status.
• Exhibit proficiencies in all consumer deposit and lending products and processes.
• Exhibit and understanding of small business deposit and lending products and processes.
• Exhibit high proficiency in outbound calling process.
• Be proficient in identifying referral opportunities with internal business partners.
• Build proficiencies with Treasury Management solutions and small business lending needs.
• Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
• Work collaboratively with leadership team to meet the needs of small business customers.

Operations

• Open and process accounts, perform account maintenance, process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures, protecting the Bank against the risk and exposure of criminal or fraudulent activity. Escalate customer concerns as needed.
• Ensure branch adherence to AML/BSA requirements (Customer Identification Program, Account Opening Customer Due Diligence, ongoing profiling requirements, Enhanced Due Diligence, OFAC, Suspect Activity Form, etc.), operational procedures, audit procedures, risk/control expectations, dual control, security, Business Continuity, and all other regulated banking requirements; communicate any updates to associates. Follows up on all audit / scorecard / QC deficiencies.
• Practices ethical sales behaviors in accordance with the Associate Code of Conduct and Sales Practices Policy, acting in the best interest of the customer when offering additional products and services.
• Balance cash drawer daily and monitors own work for accuracy.
• Follow instructions and responds to management direction to help resolve more difficult customer objections and solves problems in a timely and positive manner to retain the customer relationship.
• Adhere to Seacoast Bank’s Code of Conduct.
• Follow all safety and security procedures.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent required.
• Minimum of 6 months cash handling experience preferred.
• College degree preferred.
• 2+ years in financial services experience required.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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