Senior Manager Owner Support Resources

Senior Manager Owner Support Resources

Job ID: 16179

Business Unit: MTA Construction & Development

Location: New York, NY, United States

Regular/Temporary: Regular

Department: Owner Support Services

Date Posted: Jun 15, 2026

Description

JOB TITLE:

Senior Manager, Owner Support Resources

AGENCY:

Construction & Development

DEPT/DIV:

Development/Owner Support Resources

REPORTS TO:

Senior Director, Force Account Implementation

WORK LOCATION:

2 Broadway

HOURS OF WORK:

8 : 3 0 AM to 5: 0 0 P M or as required (7.5 HR/ DAY )

JOB FAMILY: PPM

GRADE: 008

SALARY RANGE:

$ 103,384 to $ 129,230

DEADLINE:

Open Until Filled

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

MTA Construction & Development reserves the right to remove this posting before the application deadline.

Agency Mission

MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA’s $64 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region’s vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance the customer experience and strengthen the reliability and resilience of the MTA system.

Telework

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job S ummary

The Senior Manager, Owner Support Resources is responsible for coordinating, evaluating, and optimizing MTA force account resources in support of the MTA Capital Program. This position plays a critical part in ensuring the effective deployment of New York City Transit Authority (NYCT) support personnel and equipment, including construction flaggers and work trains, for a large portfolio of MTA Construction and Development (C&D) capital projects. The ideal candidate is a strategic thinker and collaborative leader who thrives in a fast-paced environment, excels at building relationships across departments and agencies, and is committed to driving operational efficiency and process improvements.

Responsibilities

The Senior Manager, Owner Support Resources, supports the Senior Director in being responsible for the following strategic and operational business functions:

• Project planning: Coordinate the planning and implementation of construction flaggers to support track access for a portfolio of MTA C&D capital projects.

• Stakeholder coordination: Collaborate with C&D Delivery teams, and contractors to align resource projections with project milestones and service delivery requirements.

• Application rollout and training: Support the development and rollout of the Work Train Management System (WMTS) and enhancement of the TA Labor Construction System (TLCS) applications, the MTA’s tools for planning and allocating the work trains and construction flaggers that support track access for capital projects.

• Team leadership: Supervise and develop a team of Analysts, fostering a culture of collaboration, transparency, and data-driven problem-solving.

• Process improvements: Contribute to the refinement of processes, applications, and tool to maximize track access utilization, force account resource fulfillment, and construction productivity.

Education and Experience

Bachelor's degree in Transportation, Urban Planning, Business, Public Policy, Construction Management, Finance/Economics, or a related field

Master's degree in Transportation, Urban Planning, Business, Public Policy, Construction Management, Finance/Economics, or a related field preferred

Must have a minimum of seven (7) years of experience in Transportation, Construction, Infrastructure, Finance, Planning, or a related field

Must have a minimum of three ( 3 ) years of managerial experience

Familiarity with the MTA's operating agencies and their construction support resources

Knowledge of construction resource management and experience with resource planning and prioritization

Knowledge of transit force account practices, procedures, systems, and applications

Knowledge of MTA force account systems and applications, including TA Labor Construction System (TLCS), Track Access Management System (TAMS), and Work Train Management System (WTMS) preferred.

Excellent collaboration and negotiation skills.

Excellent organizational and presentation skills.

Excellent communication and interpersonal skills.

Demonstrated supervisory and leadership capabilities.

Demonstrated ability to problem-solve creatively.

Demonstrated ability to work with all levels of an organization.

Demonstrated ability to work effectively in a high-profile, high-pressure, fast-paced environment.

Demonstrated ability to communicate effectively with key internal and external stakeholders.

Demonstrated proficiency in Microsoft Office Suite or similar applications, i.e., Word, Excel, PowerPoint, and Outlook.

Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.

Premium Health Coverage at Low Cost – Access high-quality individual, family , and domestic partner healthcare, dental, vision, and life insurance plans.

Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.

Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.

Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.

Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.

Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

How to Apply

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit click the “Careers” link located in the footer under the "The MTA" section, then click on “See All Open MTA Positions”. Search for the desired position, click Apply, and follow the instructions.

Additional Information:

Final salary is determined by experience, skill set , and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply .