Customer Service Representative - Bilingual Spanish

Position Overview Ultimate Staffing is actively seeking experienced Customer Service Representatives to join their client's dynamic team in Santa Ana, California. This role is essential for ensuring exceptional customer service and maintaining positive client relationships. The successful candidate will be responsible for addressing customer inquiries and concerns efficiently and effectively. Responsibilities Perform outbound calls to schedule patients for health screenings. Responding promptly to customer inquiries via phone, email, or chat. Assisting customers with questions and concerns to ensure their satisfaction. Maintaining and updating customer records to ensure accuracy. Collaborating with other team members to ensure seamless operations. Adapting to various customer situations and providing appropriate solutions. Ensuring all interactions align with company standards and policies. Providing feedback on customer interactions to enhance service processes. Maintaining a professional and courteous demeanour in all customer interactions. Qualifications Previous experience in a customer service/sales role is preferred. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in using standard office software such as Microsoft Office. Detail-oriented with strong organisational skills. Required Work Hours Monday through Friday, 8:30 AM - 5:00 PM Benefits Competitive pay with a minimum rate of $20 per hour. Opportunities for professional growth and development. A supportive and collaborative work environment. Additional Details Ultimate Staffing Services is committed to providing a positive and inclusive workplace. Candidates interested in joining a company that values exceptional service and team collaboration are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. #J-18808-Ljbffr