IT Business Analyst

Job Overview We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in the Firm's global operations center in Tampa, FL and Dallas, TX. We are seeking an IT Business Analyst who will serve as a key facilitator between business stakeholders and delivery teams to support the identification, definition, and delivery of initiatives across the firm. Key Responsibilities Collaborate with stakeholders across the firm to gather, document and analyze business and functional requirements to support initiative definition, solution design, and process improvement and automation. Work with stakeholders to clarify and define business problems and opportunities, ensuring initiatives address root causes and deliver measurable value, including identifying opportunities for automation where applicable. Evaluate current business processes and workflows to identify opportunities for optimization, efficiency improvements, automation and enhanced service delivery. Conduct feasibility reviews and analysis, including cost‑benefit analysis, to support decision‑making and prioritization of initiatives. Facilitate stakeholder workshops, interviews and working sessions to understand business needs and translate them into clearly defined requirements. Develop and maintain process maps, business requirements documentation and supporting analysis to ensure initiatives are well understood prior to delivery, including maintaining full traceability of requirements throughout the project lifecycle. Support the development of initiative proposals and business cases by providing structured analysis and documentation. Work with project managers, technical teams and business stakeholders to define initiative scope, objectives, risks, deliverables and resource considerations. Conduct system and data analysis to support the evaluation of technology solutions that leverage AI and meet business and stakeholder needs. Provide insights and recommendations to all levels of stakeholders throughout the organization to support effective decision making and alignment with portfolio priorities. Support usability testing, pilot cycles, user acceptance testing and validation activities to ensure designed solutions meet agreed business requirements. Produce clear documentation, analysis and status reports for review and digestion by all levels of stakeholders throughout the organization. Conduct impact analysis to assess upstream and downstream effects of new processes, technology or automation and ensure stakeholder readiness. Stay informed of emerging technologies, tools and industry best practices that may support business improvement initiatives. Required Skills Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365. Strong experience in requirements gathering, documentation and validation. Demonstrated skills in current and future state process analysis and mapping with understanding of process interdependence and cross‑team handoffs. Excellent communication skills with the ability to adapt to diverse audiences and stakeholders at all levels of the organization. Ability to present difficult concepts with clarity and confidence. Excellent problem‑solving skills that enable hearing a problem and identifying unspoken or nuanced issues. Ability to engage with and influence senior stakeholders to clarify business problems and shape effective solutions. Strong analytical and conceptual thinking skills. Excellent documentation, presentation and business process mapping/modeling skills. Required Qualifications & Education Bachelor’s degree in information technology, business, project management or related field. 5+ years of hands‑on experience in business analysis, business operation, project management or related field. Preferred Qualifications & Education Experience working on large‑scale projects as well as handling day‑to‑day operational requests from the business. BPM Methodology, i.e., Lean Six Sigma, Rummler Brache, or other similar methodologies. Understanding project management methodologies and software development lifecycle. Experience supporting initiative definition, business case development, or early‑stage project scoping. Knowledge and/or experience with ServiceNow. Understanding of the legal industry. Physical Requirements Ability to sit or stand for extended periods of time. Moderate or advanced keyboard usage. Benefits Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. The following benefits are offered: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax‑advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents. Equal Employment Opportunity Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law. Applicants who are interested in applying for a position and require an accommodation during the process should contact View email address on click.appcast.io. Personal information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. 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